Financial Ombudsman Service (FOS)
Blog: Plugging gaps in the Appointed Representatives regime
David Allison, head of intermediary consultancy south at Insurance Compliance Services unpicks the latest move, this time from HM Treasury, on how the legislation underpinning the Appointed Representatives (AR) regime might change.
Biba 2025: Insurance sector cautious on AI declining claims or determining liability
Artificial intelligence is going to have a greater role to play in claims, including larger ones, even if the insurance sector has reservations about it being used to decline claims and determine liability.
FOS expects motor insurance complaints to stay high in 2025/26
The Financial Ombudsman Service has flagged it expects complaints about motor insurance to remain high in 2025/26 due to the higher cost of, and supply challenges around, parts and labour.
Car and motorcycle insurance complaints to FOS drift up
The Financial Ombudsman Service received 3660 complaints about car and motorcycle insurance between October and December last year, up slightly from 3386 in the previous quarter.
FOS forecasts levy freeze at £70m
The Financial Ombudsman Service is planning to maintain its levy for 2025/26 at the £70m total set this financial year.
Car and motorcycle insurance complaints stick in FOS top five
The number of car and motorcycle insurance complaints to the Financial Ombudsman Service in the second quarter of 2024/25 dropped compared to the same period a year ago however the sector has remained in the top five.
GI complaints to FOS drop as workload soars in first half of 2024
While the Financial Ombudsman Service’s workload surged upwards by 43% in the first half of the year, the number of general insurance and pure protection complaints fell by 8% compared to the start of 2023, new figures have revealed.
Claims – are brokers confident in insurers, MGAs and TPAs to deliver at the moment of truth?
Both the Financial Conduct Authority and Financial Ombudsman Service have recently highlighted issues around insurers and managing general agents outsourcing claims to third party administrators. Siân Barton examines whether brokers hold similar concerns…
Loss adjusters in spotlight as FOS buildings insurance complaints hit 10-year high
The number of buildings insurance complaints filed to the Financial Ombudsman Service hit a record quarterly high of 2001 between April and June.
Motor FOS complaints stable in Q1 as ombudsman’s workload surges
Car and motorcycle insurance complaints to the Financial Ombudsman Service rose fractionally to 3,940 in the first quarter of the financial year as the overall workload soared by 70%.
Motor still in spotlight as FOS confirms half-year GI complaints rise
The Financial Ombudsman Service has again flagged car and motorcycle insurance complaints as it calculated an 18% rise in general insurance cases.
FOS confirms levy cut but forecasts more insurance complaints
The Financial Ombudsman Service has set its levy for 2024/25 at £70m despite anticipating an increase in operating expenditure and caseload.
Motor insurance complaints to FOS climb again
Motor insurance has remained in the top five most-complained-about products with buildings insurance also joining the list, according to the Financial Ombudsman Service as it released data for October to December last year.
FOS motor insurance complaints soar again to new five-year high
The Financial Ombudsman Service received 4,036 complaints about car and motorcycle insurance between July and September driven by disputes over vehicle valuation, customer service issues, and delays in claim settlements.
FOS to drop levy to £70m from £106m
The Financial Ombudsman Service is consulting on lowering its levy by £36m for the 2024/25 financial year to £70m, as it projected reducing income by £51m.
FOS slams insurer payout delays as motor and buildings complaints hit five-year high
The Financial Ombudsman Service has criticised insurers delaying claims payouts as complaints about buildings, car and motorcycle insurance hit a five-year high.
In Depth: Legal expenses cover… needed more than ever?
Clients may want brokers to advise on how to reduce premiums, but this is the one add-on to hang onto according to providers as Rachel Gordon discovers.
FOS insurance complaints rise 19.9%
The Financial Ombudsman Service opened 39,730 new insurance cases in 2022/23.
FCA proposes 10.4% hike to broker fees block
The Financial Conduct Authority is poised to raise fees for the general insurance mediation pot where brokers sit to £34.7m for 2023 to 2024, as its budget rises to £684.2m, including a £5.3m Consumer Duty cost.
FOS compensation limit hiked to £415,000
The Financial Conduct Authority has raised the limit on complaints awards that the Financial Ombudsman Service can dish out to £415,000.
FCA opens survey on SME thresholds for FOS insurance complaints
The Financial Conduct Authority has launched a review on shifting the thresholds for SMEs to be able to refer complaints to the Financial Ombudsman Service, as it revealed there have been 1,835 insurance complaints since the rules came into force on 1…
