Financial Ombudsman Service (FOS)
PPI complaints fall 50% on last year
PPI still gets most complaints despite drop, but car and motor complaints rise 6%.
PPI still leads on ombudsman complaints
Payment protection insurance makes up seven out of ten complaints to regulator as insurance cases rise 1%.
FOS opened 400,000 PPI cases in past year
Cases around insurance, excluding PPI, fell 6%.
FOS reveals record complaints in 2013
PPI accounts for over three-quarters of complaints in second half of year.
FOS to reduce budget by 20% and freeze general levy at £23.3m
Ombudsman will also reduce PPI case fee and expects fewer cases.
Natalie Ceeney steps down as FOS' chief ombudsman
Watchdog trebled in size under departing chief's leadership.
PPI complaints top one million
The Financial Ombudsman Service (FOS) has now received over one million complaints about payment protection insurance (PPI), with the majority of them being in relation to the mis-selling of policies.
Rise in PPI complaints takes FoS to new record
The Financial Ombudsman Service (FoS) has revealed that complaints between 1 January and 30 June 2013 reached a record high of 327,035, a 15% increase on the previous six months.
Ombudsman confirms new card protection insurance complaints category
The Financial Ombudsman Service (FOS) has confirmed that it has created a new category for complaints about card protection insurance due to the volume of complaints it is now receiving.
PPI complaints more than double
The Financial Ombudsman Service (FOS) has revealed a 140% increase in the number of new payment protection insurance (PPI) cases it received to 378,699 in the year ended 31 March 2013.
FCA issues clone broker warning
The Financial Conduct Authority (FCA) has issued a warning against dealing with KBP Insurance Service Limited as it is not authorised to carry out regulated activities in the UK.
PPI complaints soar as FOS cites 'unprecedented levels'
Lloyds TSB has topped the list of payment protection insurance (PPI) offenders in the second half of 2012, with 42,195 complaints.
PPI complaints quadruple to six figures
The Financial Ombudsman Service (FOS) has confirmed it received 145,546 complaints about payment protection insurance (PPI) in the three months to December 2012.
Barclays overtakes Lloyds as biggest PPI offender
Barclays Bank has overtaken Lloyds TSB as the source of the most payment protection insurance (PPI) complaints, according to figures from the Financial Ombudsman Service (FOS).
Insurers named and shamed by FOS
UK Insurance, part of Royal Bank of Scotland, racked up the highest number of general insurance complaints referred to the Financial Ombudsman Service (FOS) according to new figures.
Record number of complaints to Ombudsman as PPI continues to dominate
The Financial Ombudsman Service has received a record number of complaints for the fifth year in a row as complaints about the selling of payment protection insurance (PPI) continue to pour in.
FOS reveals PPI complaints halved in H2 2011
The Financial Ombudsman Service (FOS) received a total of 106,193 complaints between 1 July and 31 December 2011, and figures show that Barclays Bank was by far the biggest culprit in terms of payment protection insurance (PPI) complaints.
PPI complaints soar by 57%
The Financial Ombudsman Services (FOS) has revealed that the number of payment protection insurance (PPI) cases it received increased to 30,301 in the final three months of 2011.
FOS proposes changes to case fee structure
The Financial Ombudsman Service (FOS) has launched a consultation aimed at changing its case fee structure.
FOS to introduce £350 PPI surcharge
The Financial Ombudsman Service (FOS) has revealed plans to introduce a supplementary case fee of £350 from April 2012 for firms that have more than 25 payment protection insurance (PPI) complaints.
Consumer champion slams travel insurers
An investigation by Which? has revealed that nearly one third of its members who told their travel insurance provider about a medical condition after taking out a policy had to pay a higher premium or had their cover removed.
ABI questions Ombudsman's publishing policy
The Association of British Insurers (ABI) has questioned the Ombudsman’s policy of publishing all its decisions.
New FOS chair expects "record levels" of customer demand
The Financial Services Authority (FSA) has today announced the appointment of Sir Nicholas Montagu as the new chairman of the Financial Ombudsman Service (FOS).
FOS mulls budget expansion as PPI claims hit record high
The Financial Ombudsman Service (FOS) has warned that the rate of payment protection insurance (PPI) claims has climbed “steeply” to over 3,000 a week.