Financial Ombudsman Service (FOS)
Banks lose PPI legal challenge
The High Court has ruled in favour of the approach taken by the Financial Ombudsman Service (FOS) and Financial Services Authority (FSA) in the handling of payment protection insurance complaints.
ABI warns against duplication in regulatory reform
The Association of British Insurers (ABI) has called for transparent and accountable co-ordination between the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA).
ABI casts doubt on FOS' need to increase reserves
The Association of British Insurers (ABI) has responded to the Financial Ombudsman Service (FOS) by questioning the need for an increase in reserves and calling for a push on transparency.
PPI complaints surge again
The Financial Ombudsman Service (FOS) has revealed that payment protection insurance (PPI) complaints rose to 24,955 for the period October to December last year, up 17% from the previous three months.
No let-up in FSCS levy burden for next two years
Brokers have been warned that the heavy cost of the levy imposed by the Financial Services Compensation Scheme (FSCS) in 2010 could become the norm for the next two years.
PPI complaints hit FOS budget
The Financial Ombudsman Service (FOS) has published for public consultation its proposed budget for the next financial year (2011/2012) – together with an update on the numbers and workload for the current financial year (2010/2011).
Start-up brokers: New Year, new start-up?
What's on your New Year's resolutions for 2011? Get fit, give up the fags, start a new broking business? Malcolm Lee sets out what you need to consider to be a successful start-up broker.
FSA regulatory approach under threat as BBA launches review
The Financial Services Authority's (FSA) principles-based approach to regulation has come under threat from a legal challenge brought by the British Bankers' Association (BBA).
Bankers challenge FSA over PPI
The Financial Services Authority’s (FSA) principles-based approach to regulation has come under attack from the British Bankers Association (BBA).
FOS compensation case gives industry much needed clarity over claims
Claimants who accept a Financial Ombudsman Service (FOS) final determination will be bound by it and will not be able to then bring a civil claim through the courts against their broker in respect of the same claim following a recent High Court decision.
Upping FOS compensation could ruin small brokers
The Financial Services Authority's (FSA) proposal to increase the maximum level of Financial Ombudsman Service (FOS) compensation to £150,000 may force small brokers out of business, legal experts have warned.
Banks and FSA wrangle over new measures for PPI customers
The banking sector has locked legal horns with the Financial Services Authority (FSA) over the handling of payment protection insurance (PPI) claims.
FSA plans to bump up max compensation to £150,000
The Financial Services Authority (FSA) has proposed an increase in the maximum compensation which may be awarded by the Financial Ombudsman Service (FOS) from £100,000 to £150,000.
Lloyds TSB tops FOS general insurance complaint table
Lloyds TSB Bank has received more Financial Ombudsman Service (FOS) general insurance complaints than any other individual financial business - with 8,474 new cases during H1 2010.
Insurers' PPI responsibility: Accepting responsibility
Against the backdrop of the recent FSCS levy increases, Martin Friel asks what responsibility insurers have for making sure products sold on their behalf are done so properly.
Your letters: Open letter to the ABI, FSA and FOS
We have it all: human rights, data protection, statutory obligations, regulatory regimes, codes of conduct, corporate governance, rules of engagement, terms of reference, standards for this, standards for that and, ah yes, let's not forget, 'complaints…
Editor's comment: Regulator change risks instability
The announcement that the Financial Services Authority is to be disbanded and replaced with a combination of regulation from the Bank of England including a new Consumer Protection and Markets Authority brings opportunities and dangers.
News analysis - FSCS: Outrage as FSCS bills rise
Brokers have been hit by a dramatic rise in bills from the Financial Services Compensation Scheme, which has a sparked a huge controversy as brokers feel they are paying for the misdemeanours of others, writes Andrew Tjaardstra
Viewpoint: Principles versus PC
Tony Bridgland wrote a long-running satirical column in Insurance Age from 1992, firing barbed broadsides at insurers and regulators alike and, for seven years, was the insurance watchdog for the Sun newspaper. Now he comes out of semi-retirement to put…
FSA extends PPI complaint window
The Financial Services Authority (FSA) has announced a temporary rule to give customers, who recently made a complaint about their payment protection insurance (PPI) policy, more time in which to refer their complaint to the Financial Ombudsman Service …
PPI complaints take FOS caseload to new level
The number of Financial Ombudsman Service (FOS) insurance disputes has increased by 38% largely due to a surge in complaints about payment protection insurance (PPI).
FOS insurance disputes up 38% due to PPI complaint surge
The Financial Ombudsman Service (FOS) resolved a record 166,321 disputes in 2009/10 – a 46% annual increase – resulting in compensation for consumers in 50% of cases.
Rise in complaints to Financial Ombudsman Service
Data released by the Financial Ombudsman Service (FOS) has shown an 18% increase in new complaints to 82,136 for the second half of 2009 compared with the first six months of the year.
New ombudsman chief appointed
Natalie Ceeney will replace Walter Merricks