Opinion
Blog: The light at the end of the tunnel?
Stuart Kilpatrick, of Burns & Wilcox, a HW Kaufman company, considers how the tough market could evolve in a post-Covid world.
Blog: How could the Spring 2021 Budget affect insurance brokers?
With the Budget looming, PKF Littlejohn’s tax lead, Chris Riley, gives Insurance Age readers a first look at his predictions and considers the tax threats to brokers including IPT, VAT, corporation tax and the EIS scheme.
Blog: Moving on from ‘I just fell into insurance’
Gallagher’s Claire Davies considers how the industry can begin to attract school leavers and make insurance a career choice instead of a happy accident.
Blog: No end in sight to current lockdown adds to the stress for SMEs
Aviva’s Dave Carey discusses pandemic-related challenges for SMEs and what brokers and insurers can do to help.
Blog: A broker reflection on pandemic cover
James Hallam’s Colin Watts calls for common sense and explains that, during a long career in insurance, the risk of pandemic has never been proposed as an insurable product.
Opinion: Taking diversity to the next level
Atlanta Group’s Ian Donaldson explains why working to promote diversity is beneficial for all
Deputy editor's letter - February 2021
Picking up the pieces: Brokers begin the year working to rebuild the industry’s reputation
Opinion: Eliminating the expectation gap
Aston Lark’s Peter Blanc explores how brokers can overcome one of the biggest obstacles in insurance – customer expectation and the reality of claims
Blog: What should brokers be prioritising when it comes to workplace wellbeing for 2021?
Petra Velzeboer discusses why now is the time to focus on a strategic approach to mental health in the workplace and move past awareness initiatives.
Opinion: Bought By Many’s Charlotte Halkett on reasons to be positive about 2021
There is no place for ruthless self-interest in 2021 and businesses should learn from the coronavirus vaccine roll out that collaboration will be key over the next 12 months, says Charlotte Halkett.
Blog: Investing in tech crucial to broker performance
The pandemic was a clear sign for all that the broker must embrace a tech culture, writes Principal MD Dave Bowcock.
Opinion: CDL's Nigel Phillips on how the pandemic is changing the way businesses interact with customers
Beyond self-service: Coronavirus is accelerating the shift to a new era of customer engagement, say Nigel Phillips
Blog: The five unintended consequences of price-walking
Ignite Systems MD Toby MacLachlan discusses what can go wrong after the FCA signalled its intent to ban dual pricing practises in the home and motor insurance markets earlier this year.
Opinion: Zurich's John Keppel on employee tech training
Why investing in employee tech training is essential: Insurers and brokers should re-skill employees to stay relevant, says Zurich’s John Keppel
Opinion: QBE's Steve Field on mental health and staff wellbeing
Healthy business: Looking after staff wellbeing has never been more important, argues QBE’s Steve Field
Blog: Managing cyber claims – opening the door on what goes on behind the scenes
CFC cyber claims manager Ashley Burdon discusses how cyber claims play out in real-time.
Opinion: Four cornerstones for resilience
Jaime Swindle discusses key findings from Bravo Group’s latest series of economic-focused white papers and explains how resilience will see brokers through the dark days of winter
Editor's letter: November 2020
Reasons to be cheerful: The pandemic is still ongoing and many clients are struggling, but brokers are finding ways to keep a positive outlook
Opinion: FWD Research's Simon Staplehurst on insurer reputations
Reputations at risk: Figures from FWD Research show that insurers’ reputations are at a low among brokers and customers but also reveal some reasons for optimism, writes Simon Staplehurst
Opinion: Vizion's John Sims on reforming the motor market
A jump start for motor: The motor market should look to emulate high net worth if it wants to improve the experience for customers, says John Sims
Blog: How to access the European Market after Brexit as an MGA or broker
Nikolaus Suehr, of KASKO, and David Goodley, of City Compliance share advice on setting up in the EU as the risk of a no-deal Brexit draws closer.
Blog: Making data enrichment accessible for smaller brokers
Richard Tomlinson, MD of Percayso Inform, discusses how smaller brokers can approach data enrichment and analytics to achieve their objectives.
Blog: Why brokers must use data to understand post-pandemic risk
Jeffrey Skelton of Lexis Nexis highlights the importance of digital, data and connectivity as brokers navigate a world with coronavirus.
Blog: Short-term Lets: Profit or Problems?
Tokio Marine HCC’s Marc Brewer gives brokers an overview of the specialist rental sector.