Picking up the pieces: Brokers begin the year working to rebuild the industry’s reputation
Aston Lark’s Peter Blanc explores how brokers can overcome one of the biggest obstacles in insurance – customer expectation and the reality of claims
Petra Velzeboer discusses why now is the time to focus on a strategic approach to mental health in the workplace and move past awareness initiatives.
There is no place for ruthless self-interest in 2021 and businesses should learn from the coronavirus vaccine roll out that collaboration will be key over the next 12 months, says Charlotte Halkett.
The pandemic was a clear sign for all that the broker must embrace a tech culture, writes Principal MD Dave Bowcock.
Opinion: CDL's Nigel Phillips on how the pandemic is changing the way businesses interact with customers
Beyond self-service: Coronavirus is accelerating the shift to a new era of customer engagement, say Nigel Phillips
Ignite Systems MD Toby MacLachlan discusses what can go wrong after the FCA signalled its intent to ban dual pricing practises in the home and motor insurance markets earlier this year.
Why investing in employee tech training is essential: Insurers and brokers should re-skill employees to stay relevant, says Zurich’s John Keppel
Healthy business: Looking after staff wellbeing has never been more important, argues QBE’s Steve Field
CFC cyber claims manager Ashley Burdon discusses how cyber claims play out in real-time.
Jaime Swindle discusses key findings from Bravo Group’s latest series of economic-focused white papers and explains how resilience will see brokers through the dark days of winter
Reasons to be cheerful: The pandemic is still ongoing and many clients are struggling, but brokers are finding ways to keep a positive outlook
Reputations at risk: Figures from FWD Research show that insurers’ reputations are at a low among brokers and customers but also reveal some reasons for optimism, writes Simon Staplehurst
A jump start for motor: The motor market should look to emulate high net worth if it wants to improve the experience for customers, says John Sims
Nikolaus Suehr, of KASKO, and David Goodley, of City Compliance share advice on setting up in the EU as the risk of a no-deal Brexit draws closer.
Richard Tomlinson, MD of Percayso Inform, discusses how smaller brokers can approach data enrichment and analytics to achieve their objectives.
Jeffrey Skelton of Lexis Nexis highlights the importance of digital, data and connectivity as brokers navigate a world with coronavirus.
Tokio Marine HCC’s Marc Brewer gives brokers an overview of the specialist rental sector.
Recognising vulnerability: Putting vulnerable customer guidance into practice will give a boost to customer retention and help build a stronger brand, says Michael Sicsic
Andy Fairchild explains why the time to digitally transform is now.
Delegated authority schemes can help you as a broker take control of the risks they are writing and empower them to make decisions for customers. Ecclesiastical's Will Browne shares some top tips.
Should brokers be moving more into a consulting role and, if so, how can they achieve this? Novidea's Ben Potts explores the question.
The recent heatwave, followed by storms, has heightened the risk of flash-flooding. Richie Toomey, of Lexis Nexis, explores how brokers can use data to mitigate the impact.
James Denison of Weightmans and FOIL considers the future for D&O and the prospect of further self-indemnification.