Opinion
Deputy editor's letter - February 2021
Picking up the pieces: Brokers begin the year working to rebuild the industry’s reputation
Opinion: Eliminating the expectation gap
Aston Lark’s Peter Blanc explores how brokers can overcome one of the biggest obstacles in insurance – customer expectation and the reality of claims
Blog: What should brokers be prioritising when it comes to workplace wellbeing for 2021?
Petra Velzeboer discusses why now is the time to focus on a strategic approach to mental health in the workplace and move past awareness initiatives.
Opinion: Bought By Many’s Charlotte Halkett on reasons to be positive about 2021
There is no place for ruthless self-interest in 2021 and businesses should learn from the coronavirus vaccine roll out that collaboration will be key over the next 12 months, says Charlotte Halkett.
Blog: Investing in tech crucial to broker performance
The pandemic was a clear sign for all that the broker must embrace a tech culture, writes Principal MD Dave Bowcock.
Opinion: CDL's Nigel Phillips on how the pandemic is changing the way businesses interact with customers
Beyond self-service: Coronavirus is accelerating the shift to a new era of customer engagement, say Nigel Phillips
Blog: The five unintended consequences of price-walking
Ignite Systems MD Toby MacLachlan discusses what can go wrong after the FCA signalled its intent to ban dual pricing practises in the home and motor insurance markets earlier this year.
Opinion: Zurich's John Keppel on employee tech training
Why investing in employee tech training is essential: Insurers and brokers should re-skill employees to stay relevant, says Zurich’s John Keppel
Opinion: QBE's Steve Field on mental health and staff wellbeing
Healthy business: Looking after staff wellbeing has never been more important, argues QBE’s Steve Field
Blog: Managing cyber claims – opening the door on what goes on behind the scenes
CFC cyber claims manager Ashley Burdon discusses how cyber claims play out in real-time.
Opinion: Four cornerstones for resilience
Jaime Swindle discusses key findings from Bravo Group’s latest series of economic-focused white papers and explains how resilience will see brokers through the dark days of winter
Editor's letter: November 2020
Reasons to be cheerful: The pandemic is still ongoing and many clients are struggling, but brokers are finding ways to keep a positive outlook
Opinion: FWD Research's Simon Staplehurst on insurer reputations
Reputations at risk: Figures from FWD Research show that insurers’ reputations are at a low among brokers and customers but also reveal some reasons for optimism, writes Simon Staplehurst
Opinion: Vizion's John Sims on reforming the motor market
A jump start for motor: The motor market should look to emulate high net worth if it wants to improve the experience for customers, says John Sims
Blog: How to access the European Market after Brexit as an MGA or broker
Nikolaus Suehr, of KASKO, and David Goodley, of City Compliance share advice on setting up in the EU as the risk of a no-deal Brexit draws closer.
Blog: Making data enrichment accessible for smaller brokers
Richard Tomlinson, MD of Percayso Inform, discusses how smaller brokers can approach data enrichment and analytics to achieve their objectives.
Blog: Why brokers must use data to understand post-pandemic risk
Jeffrey Skelton of Lexis Nexis highlights the importance of digital, data and connectivity as brokers navigate a world with coronavirus.
Blog: Short-term Lets: Profit or Problems?
Tokio Marine HCC’s Marc Brewer gives brokers an overview of the specialist rental sector.
Opinion: Michael Sicsic on protecting vulnerable customers
Recognising vulnerability: Putting vulnerable customer guidance into practice will give a boost to customer retention and help build a stronger brand, says Michael Sicsic
Blog: The digital path forward
Andy Fairchild explains why the time to digitally transform is now.
Blog: How to grow a specialist customer base in four simple steps
Delegated authority schemes can help you as a broker take control of the risks they are writing and empower them to make decisions for customers. Ecclesiastical's Will Browne shares some top tips.
Blog: Do customers want a broker or a consultant?
Should brokers be moving more into a consulting role and, if so, how can they achieve this? Novidea's Ben Potts explores the question.
Blog: Real-time data helps brokers get on the front foot in flash floods
The recent heatwave, followed by storms, has heightened the risk of flash-flooding. Richie Toomey, of Lexis Nexis, explores how brokers can use data to mitigate the impact.
Blog: Elon Musk and the future of the D&O market
James Denison of Weightmans and FOIL considers the future for D&O and the prospect of further self-indemnification.