Interview
Customer relationship management Q&A
Customer relationship management (CRM) is something that many in the industry talk about but few see...
The consolidator consolidates
Peter Cullum
Staying ahead of the game
Norwich Union veteran and director of intermediary business services Greg Gladwell talks to Michelle Worvell about his strategy for getting the insurer back on top of the pile
Key broker partner Q&A
The term 'key broker partner' is often bandied about but what is a 'key broker partner', what does a...
Appetite for deduction
Nick Starling
Hit the ground running
New Association of British Insurers director of general insurance Nick Starling talks to Michelle Worvell about his plans to raise the profile of the general insurance sector
Succession planning Q&A
Putting together a formal succession plan is not something that has traditionally featured heavily o...
Invest for success
Andrew Torrance
Technology Q&A
There are numerous software packages out in the market providing very different functions and the ch...
A steady hand at the wheel
Continuity is the key to success according to Cila president designate Chris Miller. He tells Michelle Worvell how he hopes to continue to lead the organisation in the right direction
The ego has landed
Following the leveraged buyout of Stuart Alexander's ex-joint managing director Alex Shead, at 40, Stuart Reid is one of the youngest owner-managers of a big brokerage in the UK. He talks to Richard Adams about his love/hate relationship with the new…
Premium finance Q&A
It seems that premium finance has not really taken off in the UK among the broking sector, even thou...
On the streets where we live
Despite the call-centre revolution, Swinton MD Patrick Smith is determined to stand firm with the local-branch model. Here he tells Michelle Worvell why there's nowhere else he'd rather be
The special insurance relationship
Wendy Baker
Selling-up Q&A
Many brokers across the UK have had to face up to the hard decision of whether they should call it a...
The longest journey begins with one step
The chief executive of St Paul Travelers UK talks to James Salmon about re-embedding good underwriting in the company and why patience truly is a virtue in the insurance industry
Masterminding the endgame
Oliver Laughton-Scott
Claims Q&A
The relationship between brokers and insurance claims handlers is often somewhat fractious but alway...
Taking a hard line on the soft market
The chief executive of Allianz Cornhill Andrew Torrance talks to Michelle Worvell about the need to fight the softening market and his desire to stay in control of his own destiny
Grand plans, grand designs
Brendan McManus
Risk management Q&A
In the past the broking community has been accused of ignoring the issue of risk management. Many in...
Brokers must show a more united front
The chief executive of the British Insurance Brokers' Association Eric Galbraith looks back with Michelle Worvell on his first year in the job and reveals some of his hopes for the future
The professional risks pro
David Howden
Affinity schemes Q&A
As the face of the general insurance sector continues to change more and more brokers are turning to...