Outsourcing broker Q&A

Outsourcing is becoming increasingly attractive to brokers, especially in personal lines where direct writers have become dominant in recent years. Delegating certain calls for products can allow brokers to effectively act as a direct writer, but without the massive investment in resources. In March last year broker RK Harrison began channelling personal lines enquiries from two affinity schemes for motor, household and travel products to Outright. Peter Currell, director of RK Harrison's ho