Interview
A steep learning curve
Loretta Minghella talks to Michelle Worvell about her views of how the broking sector will impact and also be impacted by, the Financial Services Compensation Scheme
Wholesale broker Q&A
Wholesale brokers are growing in numbers within the insurance market, acting as a key link between b...
Off the Boyle
Duncan Boyle
Broker start up Q&A
In the age of Financial Services Authority (FSA) regulation and direct competition, setting up a bro...
Fighting talk
Andrew Paddick
Horses for courses
Phil Loney talks to Michelle Worvell about how Lloyds TSB insurance has expanded its interests and areas of business to stave off the threat of Tesco and other new challenges to its markets
Customer relationship management Q&A
Customer relationship management (CRM) is something that many in the industry talk about but few see...
The consolidator consolidates
Peter Cullum
Staying ahead of the game
Norwich Union veteran and director of intermediary business services Greg Gladwell talks to Michelle Worvell about his strategy for getting the insurer back on top of the pile
Key broker partner Q&A
The term 'key broker partner' is often bandied about but what is a 'key broker partner', what does a...
Appetite for deduction
Nick Starling
Hit the ground running
New Association of British Insurers director of general insurance Nick Starling talks to Michelle Worvell about his plans to raise the profile of the general insurance sector
Succession planning Q&A
Putting together a formal succession plan is not something that has traditionally featured heavily o...
Invest for success
Andrew Torrance
Technology Q&A
There are numerous software packages out in the market providing very different functions and the ch...
A steady hand at the wheel
Continuity is the key to success according to Cila president designate Chris Miller. He tells Michelle Worvell how he hopes to continue to lead the organisation in the right direction
The ego has landed
Following the leveraged buyout of Stuart Alexander's ex-joint managing director Alex Shead, at 40, Stuart Reid is one of the youngest owner-managers of a big brokerage in the UK. He talks to Richard Adams about his love/hate relationship with the new…
Premium finance Q&A
It seems that premium finance has not really taken off in the UK among the broking sector, even thou...
On the streets where we live
Despite the call-centre revolution, Swinton MD Patrick Smith is determined to stand firm with the local-branch model. Here he tells Michelle Worvell why there's nowhere else he'd rather be
The special insurance relationship
Wendy Baker
Selling-up Q&A
Many brokers across the UK have had to face up to the hard decision of whether they should call it a...
The longest journey begins with one step
The chief executive of St Paul Travelers UK talks to James Salmon about re-embedding good underwriting in the company and why patience truly is a virtue in the insurance industry
Masterminding the endgame
Oliver Laughton-Scott
Claims Q&A
The relationship between brokers and insurance claims handlers is often somewhat fractious but alway...