Succession planning Q&A

Putting together a formal succession plan is not something that has traditionally featured heavily on a broker's list of priorities. However, under the watchful eye of the Financial Services Authority (FSA), they need to be able to demonstrate that they are equipped to cope when a key member of staff leaves the company.

Ian Touzel, director, Touzel (Insurance Brokers) tells Insurance Age how many managers underestimate the ability of staff to move across departments - and the business value o