New RSA CEO Ken Norgrove promises to fix current “average” broker service
The insurer is keen to grow in SME in partnership with brokers but will not be targeting micro business.
RSA boss Ken Norgrove has labelled the current service to brokers from the insurer as “at best average” and committed to making improvements.
According to Norgrove, who took over as UK and international CEO in January, broker feedback has confirmed that the provider needs to clearer on its risk appetite, proposition and speedier in responses.
“We are actively working on improving those for the broker cohort we trade with,” he said.
Norgrove accepted that during the pandemic the provider had
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
Transparency, team and targets – Zurich boss David Nichols ready to meet and greet brokers at Biba
One year on from his first British Insurance Brokers’ Association conference in the Zurich hotseat, UK head of retail David Nichols shares his key messages for brokers ahead of the upcoming event in Manchester.
Aurora launches policy in partnership with Axa
Managing general agent Aurora has launched its second specialist offering, a management liability policy in partnership with Axa.
Broker Insights launches AI-enabled Propensity Lens
Broker Insights has unveiled a product designed to improve efficiency for insurers by helping to predict the possibility they will win business.
FCA chair admits surprise at “stern reaction” to name-and-shame proposals
The chair of the Financial Conduct Authority has admitted that it was not expecting such a “stern reaction” to its consultation on its “name-and-shame” proposals.
Arch expands terrorism insurance solution
Arch Insurance UK regional division has enhanced its standalone terrorism insurance product for businesses across the country, available via its new broker portal.
EY predicts three years of slowing premium income growth for insurers
EY has forecast UK non-life insurance premium income growth will slow to 7% in 2024, from 8.7% in 2023, dropping again to 5.1% in 2025 and 3.8% in 2026.
ABI records 3% home premiums rise in Q1
Average home insurance premiums for buildings and contents cover rose by 3% to £375 in the first quarter of this year, pushing the year-on-year rise up to 19%, according to the Association of British Insurers.
Flood Re raises levy and liability and loss limits
Flood Re has increased the annual insurance industry levy by £25m to £160m from next April, in a string of changes it said were designed to keep flood insurance available and affordable.
Most read
- Cost-of-living crisis pushes up premium finance demand
- Ardonagh strikes A$2.3bn PSC deal
- Video Q&A: Close Brothers Premium Finance MD Shaun Hooper