Transparency, team and targets – Zurich boss David Nichols ready to meet and greet brokers at Biba

David Nichols, UK head of retail, Zurich

One year on from his first British Insurance Brokers’ Association conference in the Zurich hotseat, UK head of retail David Nichols shares his key messages for brokers ahead of the upcoming event in Manchester.

“What we will take to Biba will be look at our product offering now, our service capability and how our team is working,” he tells Insurance Age.

Nichols, pictured, stepped up to the post in January 2023 from being chief claims officer.

According to the Zurich leader, recognising service needs to be constant and consistent is an important part of what brokers expect.


“Our service is in a fantastic place,” he begins.

The provider had, by the end of April, logged feedback from 17,000 broker

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options


Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: