Insurers make Artificial Intelligence moves

Artificial intelligence robot

Axa introduces AI bots as Allianz focuses on injury claims handling.

Axa has introduced three new Artificial Intelligence (AI) bots in a move it said would help staff across the business with admin work.

The provider has named the three bots Harry, Bert and Lenny.

According to Axa, Harry was rolled out in June 2018 and is part of the customer property claims team. It added that Bert became part of the commercial property team and Lenny the liability team at the end of last year.

The insurer detailed that the bots are designed to pick up repetitive admin

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