Aviva writing to customers after renewal transparency failing
FCA review led to insurer being “made aware” of problems.
Aviva is emailing customers after failing to follow renewal transparency rules, Insurance Age can reveal.
The issue has stretched across annually renewable general insurance products, including home and motor.
The insurer admitted that on previous renewal invitation emails it had not shown last year’s premium in a clear enough way and had not given enough prominence to the shop around message.
FCA
The provider acknowledged it had been part of a market wide sample review by the Financial
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