Let’s be clear


This time around consumer champion Which has accused the sector of levying unfair cancellation and adjustment fees on its customers and even set up a campaign entitled "Stop Sneaky Fees and Charges on Financial Products".

The campaign calls for three changes:

• Don't hide the full cost from customers
• Stop making it hard to compare prices
• Stop stinging customers with rip-off additional charges

The Association of British Insurers (ABI), quite rightly, shot out of the starting blocks and responde