Feature
In-depth - data: Commercial gains
Data has driven automation, efficiency and profit increases in personal lines, but commercial has been slower to follow. Martin Friel explores why, and asks how commercial lines can catch up
How can the industry solve its talent crisis?
Brokers, insurers and industry experts discuss the main obstacles in attracting young talent and what the industry can do to solve its image problem.
Brokers commit to flexible working model as Covid restrictions lift
Insurance Age talked to brokers to find out what their plans for returning to the office are and what long term impacts they believe the pandemic will have on working environments.
Client money rules 'too complicated to understand', say compliance experts
Specialists have discussed the issues surrounding client money handling, highlighting what the Financial Conduct Authority and brokers ought to do in order to avoid non-compliance.
Mental health in insurance toolkit
The hidden health pandemic in insurance: Insurance Age has teamed up with Mental Health In Business to bring the broker space a clear set of advice about maintaining good mental health amid a time of stress and uncertainty
In-depth - SMEs: The expectation gap
The pandemic has changed the way many businesses percieve insurance, but, as Sam Barrett reports, brokers are ideally placed to help SMEs get the right covers in place going forward
Covid prompts rise in broker demand for digital training
Axa's Ken Wright discusses the challenges brought on by remote working and how brokers can adapt to a digital environment.
In-depth - SMEs: All change for small businesses
With retailers turning from physical shops to online sales and the hospitality sector focusing on deliveries and outdoor dining, Sam Barrett looks at how insurance needs have changed in the pandemic
What fraud trends should brokers watch out for?
Insurance Age talks to the LV fraud team about the emerging fraud trends brokers need to be aware of.
In-depth - regulation: Doing the right thing
New rules and the threat of reputational damage from public outcries are pushing brokers and clients to re-evaluate how they approach environmental, social and governance issues, writes Edward Murray
In-depth - regulation: Brexit begins to bite
While many brokers have prepared for the impact of Brexit, some clients are still struggling. Edward Murray reports
How are brokers adapting to millennials’ needs?
Experts discuss the challenges that motor brokers need to overcome to attract and retain younger customers and how they can use technology to make cover more affordable.
In-depth - regulation: Under scrutiny
Aviva’s James Johnston explains how changing attitudes and new corporate governance measures could affect companies
In-depth - cyber: Protecting customers
Aviva’s Pete Holmes on how brokers can protect themselves and their clients from cyber attack
In-depth - cyber: Head in the sand
Many businesses are not doing enough to protect themselves from the risks posed by cyber crime. David Worsfold investigates how brokers can help clients armour themselves against emerging threats
Brokers adopt climate change initiatives
Following Aviva’s pledge to be the first major insurer worldwide to achieve net zero carbon emissions by 2040, Insurance Age looks into what this might mean for brokers, and how they plan to adapt their strategies to a more climate-aware business model.
In-depth - claims: Stay prepared
Aviva’s Chris Andrews looks at what risk businesses are facing post-Covid and explains how the right risk management approach can help them prepare for what’s around the corner
In-depth - claims: Covid-19 and employers’ liability
With most employees working from home or furloughed in lockdown, it’s been a quiet year for employers’ liability (EL) claims departments. But, while the slips and trips figures may be down, remote working and the pandemic could be triggers for some new…
In-depth - claims: Trends and changes
Covid-19 has had a significant effect on claims in the commercial insurance space
Newbie news: Broadway Insurance Brokers
CEO of Broadway Insurance Brokers Daniel Lloyd-John tells Insurance Age how he managed to start up during the pandemic
In-depth - technology: Future disruption
Sam Barrett explores how brokers could benefit from disruption in the insurance market caused by the rise of insurtechs and the possible entry of one of the big tech firms
Broking success: Doing the deals
Heath Crawford and Foster managing director Paul Weinberg tells Insurance Age how the broker has coped with the Covid crisis and reveals why he is chasing more acquisitions
In-depth - technology: The emergence of broker tech
New technologies, such as telematics, apps and big data are changing the way brokers work and clients buy insurance. Sam Barrett looks at how the industry is keeping pace with the the tech
In-depth - ATE insurance: Boom time for ATE?
The ongoing recession and subsequent increase in insolvencies could prove to be a good time to get into commercial after the event insurance