Covéa Insurance today laid down the gauntlet to brokers to take part in an initiative to raise at least £75,000 for the Alzheimer’s Society as part of the Insurance United Against Dementia campaign.
Report find 60% of those earning under £15,000 do not have contents cover.
Tim Ryan, chairman at Ryan's, discusses the benefits of protecting vulnerable customers and urges brokers to change their thinking.
The report by Citizens Advice said that older people are being overcharged by up to £110 a year.
The business standards company has developed a code of practice featuring recommendations to help organisations protect vulnerable people from fraud and financial abuse.
Research from the FCA’s Financial Lives report reveals scale of vulnerability as it shows vulnerable customers are less likely to have “any form of insurance”.
Eric Leenders of UK Finance explains how developments in how banks help vulnerable customers prove that the insurance sector can achieve the same outcomes.
MA Assist's Jorge Gonzalo details how sharing information between brokers and insurers can help customers.
Chris Cowen of Auger says customers have a right to expect more from their insurers and their approved suppliers when they most need them, especially following a flood.
Biba’s Graeme Trudgill explains why signposting is a key element of helping vulnerable customers access insurance.
Judith Smith of the Charity for Civil Services outlines how Zurich has worked with the charity to help vulnerable members affected by the catastrophic events at Grenfell Tower.
Broker Network’s Richard Pitt explains five key ways brokers can look after their clients.
The CII’s Matt Connell argues that regulation isn’t the answer when it comes to treating vulnerable customers fairly.
Christopher Woolard calls on sector to work together to help customers with pre-existing medical conditions gain access to insurance.
Ecclesiastical’s John Blundell calls on brokers and insurers to work together to help not-for-profits prevent risk.
The academy is set up by director of broker Prospero to help disabled and disadvantaged people get into the insurance sector.
RWA’s Kirk Ford advises how to identify customers who may be struggling and offers guidance on treating clients fairly.
Stephanie Smith of Allianz addresses how the workforce can be helped to understand the needs of vulnerable customers.
Axa’s Brendan McCafferty calls on the sector to join forces to help the most vulnerable customers as the insurer endorses the Insurance Cares campaign.
Aviva's Rahul Gumber, part of the CII New Generation Group which compiled the report into vulnerable customers, shares his thoughts.
Sophie Timms, of Zurich, considers how T&Cs can confuse the vulnerable.
Howard Burgess of RJ Langman outlines the issued faced by his elderly, vulnerable parents when they wanted to claim on their insurance and points out that even he, chartered with ACII, had issues understanding the policies.
Want to do more to help vulnerable insurance customers? Then get involved with our Insurance Cares campaign.
The CII’s Ant Gould explains why the organisation is supporting Insurance Age’s campaign to help vulnerable insurance customers.