The tool, developed by Altus, enables firms to benchmark the work they are doing for vulnerable customers.
The provider has partnered with British Sign Language Specialists, Sign Live.
The Alzheimer’s Society has published a document for dementia-friendly insurance to help businesses support staff and customers with the condition.
The regulator also issued a discussion paper on Duty of Care for firms when dealing with consumers.
The kit has been sponsored by Insurance Charities to help insurance employers deal with domestic violence.
Caroline Wayman, of the Financial Ombudsman Service, explains how anybody can become vulnerable and calls on the market to drive awareness.
The ABI’s director general writes exclusively for Insurance Age’s Insurance Cares campaign.
Regulator to work with the sector to make it easier for people with pre-existing medical conditions to access specialist travel insurance providers.
Emerald Life has set up the cover and says it is the first policy that does not require customers to declare HIV as a pre-existing condition.
Jonathan Swift spoke to Covea’s commercial lines and high net worth director and Insurance United Against Dementia board member, Simon Cooter, about how the industry is working together to conquer the Mont Blanc Massif and how brokers can help.
Dominic Carter of Insurance United Against Dementia explores how brokers and insurers can do more to help an overlooked market.
The charity said that a CMA investigation should take place to prevent loyal vulnerable customers being charged more.
Covéa Insurance today laid down the gauntlet to brokers to take part in an initiative to raise at least £75,000 for the Alzheimer’s Society as part of the Insurance United Against Dementia campaign.
Report find 60% of those earning under £15,000 do not have contents cover.
Tim Ryan, chairman at Ryan's, discusses the benefits of protecting vulnerable customers and urges brokers to change their thinking.
The report by Citizens Advice said that older people are being overcharged by up to £110 a year.
The business standards company has developed a code of practice featuring recommendations to help organisations protect vulnerable people from fraud and financial abuse.
Research from the FCA’s Financial Lives report reveals scale of vulnerability as it shows vulnerable customers are less likely to have “any form of insurance”.
Eric Leenders of UK Finance explains how developments in how banks help vulnerable customers prove that the insurance sector can achieve the same outcomes.
MA Assist's Jorge Gonzalo details how sharing information between brokers and insurers can help customers.
Chris Cowen of Auger says customers have a right to expect more from their insurers and their approved suppliers when they most need them, especially following a flood.
Biba’s Graeme Trudgill explains why signposting is a key element of helping vulnerable customers access insurance.
Judith Smith of the Charity for Civil Services outlines how Zurich has worked with the charity to help vulnerable members affected by the catastrophic events at Grenfell Tower.
Broker Network’s Richard Pitt explains five key ways brokers can look after their clients.