Judith Smith of the Charity for Civil Services outlines how Zurich has worked with the charity to help vulnerable members affected by the catastrophic events at Grenfell Tower.
Broker Network’s Richard Pitt explains five key ways brokers can look after their clients.
The CII’s Matt Connell argues that regulation isn’t the answer when it comes to treating vulnerable customers fairly.
Christopher Woolard calls on sector to work together to help customers with pre-existing medical conditions gain access to insurance.
Ecclesiastical’s John Blundell calls on brokers and insurers to work together to help not-for-profits prevent risk.
The academy is set up by director of broker Prospero to help disabled and disadvantaged people get into the insurance sector.
RWA’s Kirk Ford advises how to identify customers who may be struggling and offers guidance on treating clients fairly.
Stephanie Smith of Allianz addresses how the workforce can be helped to understand the needs of vulnerable customers.
Axa’s Brendan McCafferty calls on the sector to join forces to help the most vulnerable customers as the insurer endorses the Insurance Cares campaign.
Aviva's Rahul Gumber, part of the CII New Generation Group which compiled the report into vulnerable customers, shares his thoughts.
Sophie Timms, of Zurich, considers how T&Cs can confuse the vulnerable.
Howard Burgess of RJ Langman outlines the issued faced by his elderly, vulnerable parents when they wanted to claim on their insurance and points out that even he, chartered with ACII, had issues understanding the policies.
Want to do more to help vulnerable insurance customers? Then get involved with our Insurance Cares campaign.
The CII’s Ant Gould explains why the organisation is supporting Insurance Age’s campaign to help vulnerable insurance customers.