Insurance Cares: Zurich introduces service for customers with hearing difficulties
The provider has partnered with British Sign Language Specialists, Sign Live.
Insurance Cares: Guide sets out how insurance can help dementia patients
The Alzheimer’s Society has published a document for dementia-friendly insurance to help businesses support staff and customers with the condition.
Insurance Cares: FCA plans ‘vulnerable customers’ consultation
The regulator also issued a discussion paper on Duty of Care for firms when dealing with consumers.
Insurance Cares: Toolkit launched to tackle domestic abuse
The kit has been sponsored by Insurance Charities to help insurance employers deal with domestic violence.
Insurance Cares: Anyone can be vulnerable
Caroline Wayman, of the Financial Ombudsman Service, explains how anybody can become vulnerable and calls on the market to drive awareness.
Huw Evans: Tackling dual pricing
The ABI’s director general writes exclusively for Insurance Age’s Insurance Cares campaign.
Insurance Cares: FCA challenges industry to help vulnerable customers access insurance
Regulator to work with the sector to make it easier for people with pre-existing medical conditions to access specialist travel insurance providers.
Insurance Cares: “Revolutionary” HIV travel policy launched
Emerald Life has set up the cover and says it is the first policy that does not require customers to declare HIV as a pre-existing condition.
Insurance Cares: Trekking for dementia
Jonathan Swift spoke to Covea’s commercial lines and high net worth director and Insurance United Against Dementia board member, Simon Cooter, about how the industry is working together to conquer the Mont Blanc Massif and how brokers can help.
Insurance Cares: Is your business dementia friendly?
Dominic Carter of Insurance United Against Dementia explores how brokers and insurers can do more to help an overlooked market.
Insurance Cares: Citizens Advice slams dual pricing
The charity said that a CMA investigation should take place to prevent loyal vulnerable customers being charged more.
Covéa launches InsureTrek 2018 to raise money for Alzheimer's Society
Covéa Insurance today laid down the gauntlet to brokers to take part in an initiative to raise at least £75,000 for the Alzheimer’s Society as part of the Insurance United Against Dementia campaign.
Insurance Cares: 16m without contents insurance
Report find 60% of those earning under £15,000 do not have contents cover.
Insurance Cares: When complying can be rewarding
Tim Ryan, chairman at Ryan's, discusses the benefits of protecting vulnerable customers and urges brokers to change their thinking.
Insurance Cares: Report warns older people overpaying on home cover
The report by Citizens Advice said that older people are being overcharged by up to £110 a year.
Insurance Cares: BSI launches code to protect the vulnerable from financial abuse
The business standards company has developed a code of practice featuring recommendations to help organisations protect vulnerable people from fraud and financial abuse.
Insurance Cares: 50% of financial consumers could be vulnerable
Research from the FCA’s Financial Lives report reveals scale of vulnerability as it shows vulnerable customers are less likely to have “any form of insurance”.
Insurance Cares: Insuring customer journeys
Eric Leenders of UK Finance explains how developments in how banks help vulnerable customers prove that the insurance sector can achieve the same outcomes.
Insurance Cares: Careful and sensitive communication helps vulnerable customers
MA Assist's Jorge Gonzalo details how sharing information between brokers and insurers can help customers.
Insurance Cares: Whatever it takes for the customer
Chris Cowen of Auger says customers have a right to expect more from their insurers and their approved suppliers when they most need them, especially following a flood.
Insurance Cares: Biba calls for signposting
Biba’s Graeme Trudgill explains why signposting is a key element of helping vulnerable customers access insurance.
Case study: Insurance Cares
Judith Smith of the Charity for Civil Services outlines how Zurich has worked with the charity to help vulnerable members affected by the catastrophic events at Grenfell Tower.
Insurance Cares: Where can insurance brokers help vulnerable customers?
Broker Network’s Richard Pitt explains five key ways brokers can look after their clients.
Insurance Cares: No customer is invincible
The CII’s Matt Connell argues that regulation isn’t the answer when it comes to treating vulnerable customers fairly.