Insurance Cares: FCA plans ‘vulnerable customers’ consultation


The Financial Conduct Authority (FCA) is to consult on guidance for vulnerable customers early in 2019.

According to a paper issued by the watchdog the consultation will aim to provide clarity on expectations of firms and ensure good outcomes for consumers.

FCA chief executive Andrew Bailey stated: “This guidance will give us a basis to monitor and assess firm practices, supporting the work we do through both supervisory and enforcement channels, allowing us to take appropriate action when

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