The Blog Spot: Doubling down on dual pricing
The ABI highlighted its work around dual pricing this week. Siân Barton supports the crackdown by Biba and the ABI, particularly how it could help vulnerable customers.
Dual pricing, where new customers are charged less than old customers for the same policy, is a problem in the industry.
It isn’t palatable and nobody wants to admit they do it but it happens.
The practice leads to some customers jumping around from insurer to insurer chasing the lowest price and punishes loyal clients who don’t wish to or are unable to search for a new policy.
Last month the Association of British Insurers and the British Insurance Brokers’ Association revealed they had
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