Insurance Cares: Citizens Advice slams dual pricing


Charity Citizens Advice has warned that customer could be paying £987 more per year if they stay loyal to their provider.

The report found that dual pricing which sees loyal customers charged more than new customers for the same service is a common practice across six key markets including home insurance.

Gillian Guy, chief executive of Citizens Advice, said: “Companies routinely use tactics that take advantage of human behaviour - and regulators are letting them get away with it.

“That’s why

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