Market reveals a loss of £1.0bn and a COR of 104.5% for 2018 as Neal admits "performance is not of the standard we would expect" .
GI CEO Steve Treloar said the business was working with 150 new broker partners and committed to further investment as 2018 results are published.
Broker was recently bought by French firm Verlingue.
Phil Bayles and Rob Townened discuss the provider's UK results, new CEO Maurice Tulloch, and future plans for brokers.
But the provider's UK household segment reports loss after weather impact.
Combined operating ratio remained flat at 93.8%.
Broker business NIG's GWP was flat, while the number of in-force policies grew.
Operating profit also went up but revenue in its price comparison segment slipped.
COR improved to 96.1%, while GWP fell.
CFO Richard Hoskins hails "solid results" despite competitive market and says broker will continue to invest in data and digital engagement.
New CEO Scott Egan addresses criticism that RSA is tough to trade with and commits to making it easier for regional brokers to work with the insurer as the provider reports an underwriting loss of £106m in 2018.
The Group lamented "poor results" in its commercial lines division as the company reported further underwriting losses in its UK business.
But broker reveals pre-tax profit fall due to transaction costs related to $5.6bn takeover by Marsh & McLennan Companies.
COR is 94.4% for the group but UK reports broker “indigestion” as the provider beds in new systems and admits changes had a knock-on effect on service. Plus insurer reveals Brexit costs.
COR also improved, while provider's insurance profit dipped slightly compared to 2017.
Ebitda grows to £28.7m from £27.2m as software house notes that there was some disruption in 2018 as it sought to make operational improvements.
But personal lines revenues dip, while COR for the UK & Ireland business improves slightly.
Price published in the company's financial results for 2018.
CEO Andy Watson says motor was the "star of the show" in 2018, comments on Brexit preparations and addresses potential redundancies in Stoke and Port Solent offices.
COR improved to 96.8% for the year, but GWP fell across all of its divisions as results are announced amid business restructure.
UK CEO Jon Dye pledges commitment to brokers as Brexit uncertainty impacts the market.
But GWP dipped slightly as personal lines business transferred to LV.
Broker achieves organic revenue growth.
COR also improved to 94.9% on a like for like basis from 102.3% as CEO Tulsi Naidu says there is room for more improvement.