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Blog: Misconduct is in the headlines again – accountability matters

Isabella Macfarlane, head of London Markets at ICS

Isabella Macfarlane, head of London Markets at ICS, and a former Financial Conduct Authority lead on non-financial misconduct, explores how the regulator’s new policy statement could affect brokers small and large.

The spotlight is once again on men and women behaving badly – whether it is a CEO and HR director’s inappropriate cuddle getting exposed on the jumbotron at a concert, or a TV presenter getting sacked for alleged racist language, it’s clear the landscape is shifting.

Public tolerance is waning and individuals are now being held accountable for poor behaviour, not just professional mistakes.

Building a culture where individuals feel safe and valued isn’t just ethical; it’s commercial common sense

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Newbie News: Merlin Insurance Brokers

Richard O’Brian, founder and CEO of Merlin Insurance Brokers, has targeted growing the property and construction specialist broker by 80% in 2026 and already has an application in to the FCA to be fully authorised.

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