Jonathan Clark will take over from Sian Fisher at the end of March 2022 as the search for a permanent CEO is underway.
Ensuring that clients’ cover and sums insured are kept under regular review costs will be a “dominant theme”, but the Society also pointed out the opportunities new talent brings.
Crane replaces Direct Line Group’s Steve Maddock, who has led the MIB board since 2014.
The regulator has launched a consultation on the duty, which was first flagged in May this year, as it seeks to increase consumer protection and tackle harm.
CII deputy president, Peter Blanc, calls on the market to respond to a consultation on ethics and reputation.
The body has developed a guide on using platforms such as Twitter and Facebook in a professional manner.
Broker Expo’s panel discussion on the evolution of reputation management shed light on the issues that led to the BI test case and asked how brokers and insurers can improve their service.
The organisation, which has previously urged the industry to do more to ensure equality in pay, says it has taken action to tackle gender and ethnicity pay issues over the last four years.
The move is designed to refresh its 2016 manifesto and follows criticism from local institutes on the body’s strategy.
She joined the body in 2016 and will be in post until March 2022.
He succeeds AIG CEO Anthony Baldwin as Chris Lay, CEO of Marsh UK & Ireland, comes on board as deputy president.
Brokers, insurers and industry experts discuss the main obstacles in attracting young talent and what the industry can do to solve its image problem.
He will take over the role from Aon UK boss Julie Page in January.
Panellists at the CII Conference discussed the changes the industry needs to make in order to meet customers' needs and what skills brokers can work on in order to maintain lucrative relationships with clients.
Panellists at this year's CII Conference discuss the need to build public trust in insurance after the expectation gap between consumers and the industry has widened as a result of the pandemic.
The body is calling for “rising star” applicants to its 2021 programme.
Keep up to date with the latest people moves.
The report said the insurance sector could refocus its efforts towards building trust with its customers, particularly SMEs.
Aon UK's Julie Page will chair the group which has been developed to discuss the changing insurance needs of consumers and SME businesses with the aim of creating guidance and key actions for further development.
The professional body also saw a drop in membership numbers during the year.
CII confirms it will recruit new chief membership officer in due course, as Richards is set to step down at the end of June.
The Society of Insurance Broking’s Kevin Hancock explains that brokers must take a proactive role in rebuilding perceptions of insurance
The regulator's plan to ban the loyalty penalty is met with approval from the industry, but some criticise the FCA's approach as firms still do not know what the final rules are.
Insurance Care: CII members have revealed some of the difficulties they face when trying to help customers with additional needs.