Aon UK's Julie Page will chair the group which has been developed to discuss the changing insurance needs of consumers and SME businesses with the aim of creating guidance and key actions for further development.
The professional body also saw a drop in membership numbers during the year.
CII confirms it will recruit new chief membership officer in due course, as Richards is set to step down at the end of June.
The Society of Insurance Broking’s Kevin Hancock explains that brokers must take a proactive role in rebuilding perceptions of insurance
The regulator's plan to ban the loyalty penalty is met with approval from the industry, but some criticise the FCA's approach as firms still do not know what the final rules are.
Insurance Care: CII members have revealed some of the difficulties they face when trying to help customers with additional needs.
Nine insurers and brokers have created a cross-sector returners programme to encourage more “career break” women to return to the insurance industry.
The “soft target” tax is under threat amid economic uncertainty but the sector is still arguing for a cut or a freeze.
Head Lines: Body publishes good practice guidelines after a majority of insurance professionals say they have struggled with their mental health during the pandemic.
Allianz Insurance has launched a new training programme as part of a commitment to invest in the broker leaders of the future.
CII survey highlights how trust in the profession slipped in 2020 due to the pandemic.
Specialists outline worries for insurance space following FCA survey which showed 4,000 financial services firms are at risk, but Biba flags vaccine as a reason for hope.
Body says higher taxation should provide a safety net to enable the country to avoid suffering.
The professional body says communication will be key to help brokers through the pandemic and hardening market.
Seven industry figures have joined the forum which was launched by Peach Pi to collaborate on improving relationships with consumers and within the industry.
The Financial Conduct Authority test case has seen a third of sector professionals believe faith in insurance has been “greatly reduced”.
The good practice document highlights how insurance firms can help customers living with dementia.
The accreditation comes as several parts of the firm have rebranded as PIB Insurance Brokers.
Page takes over from NFU Mutual director Nick Turned, as Aston Lark's Peter Blanc is appointed as deputy president.
Body urges industry to work on product governance, improving advice processes and establishing an approach to pandemics.
The society looks at the long-term financial and economic impact of the pandemic as it reveals its plans for the next year.
The body made the controversial move to Lombard Street from its historic Aldermanbury home in 2018.
Maurice Tulloch has retired for family health reasons.
The Bristol-based broker is the latest business to join the Chartered Insurance Institute scheme.