Christmas Q&A with David Martin and Ashwin Mistry

Mistry and Martin

2019 reflections with David Martin, head of retail management at Zurich UK

Which insurance issue has defined 2019?
For me, 2019 was a year of Brexit preparations. As a business and the entire industry, making sure that we are ready for when the UK leaves the EU has been a key priority.

What has been the year’s most surprising moment in insurance?
There have been quite a few surprises this year and the discount rate announcement was definitely one of them. Zurich, like every other insurer in

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