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In Depth: Schemes partnerships build opportunities in a changing market

Jonathan Forster

Jonathan Forster, SME distribution director at Travelers, considers how brokers can make a success of schemes in the final part of our series.

It’s key to find – and be – the right partner. In a changing insurance market, it’s more important than ever for insurers and their broker partners to be able to work collaboratively to meet clients’ needs – and for those clients to know they are getting the best solution they can. Schemes partnerships can be key to this success.

Schemes are useful to brokers and insurers alike because they build a foundation for sustainable, profitable growth. They help an insurer to access new markets and distribution than would otherwise be possible, and to partner with brokers’ expertise about specific business segments or markets.

Brokers can use schemes partnerships to develop a value proposition for both existing and new clients. Partnering in a scheme allows brokers to demonstrate deeper expertise about a sector. At a time when options for cover can be more expensive or restrictive, a scheme enables a broker to offer a differentiated proposition tailored to client needs.

Edge
Schemes can give brokers that competitive edge -  providing control, reducing transactional cost to insurers and offering service differentiation. In a collaborative partnership, brokers can access the insurer’s expanded resources, including enhanced marketing and training support.

Their book of business becomes less volatile than it would be if it were underwritten individually, which sets the stage for improved retention. A schemes partnership takes a long-term portfolio approach to developing both the scheme and the broker’s vision, considering aspects ranging from product to pricing. These benefits create the conditions for profitable growth.

Schemes are evolving right now. The pandemic has heightened our reliance on technology – and schemes are reflecting that in a number of ways. They are utilising third-party data more heavily to drive underwriting and sales. Brokers are using the technology to help widen their client base.

We expect to see increased e-trading in the future and schemes are a natural growth area for this because they allow brokers to focus more on clients and less on negotiating each cover point. This helps brokers and insurers minimise administrative tasks, and be able to more easily respond to simple underwriting queries, saving time per policy.

Technology
On the product side, schemes are well suited to protecting the emerging technologies that have taken off during the pandemic. They have a history of offering bespoke options for emerging inventions: Non-fossil fuel vehicles, drones, micro-tech and artificial intelligence are all technologies that may be unable to secure traditional cover and can benefit from the expertise schemes offer. Schemes allow for modular product design that offers greater flexibility across client segments and for the packaging of products in one easy-to-service offering – a trend we’re seeing across the market overall.  

Of course, schemes are only as strong as the partners comprising them. To find the right match (see sidebar) it’s critical to do some research up front. Partners must trust each other, understand everyone’s role and have a shared long-term vision and goals to ensure the success of the business. When that happens, the client, broker and insurer all win (see below).

The best-laid-schemes
How brokers can find the right scheme provider

While schemes can deliver important benefits to brokers and insurers, it’s critical to find the best fit. Schemes are experiencing some turnover right now as the hardening of the market has triggered a period of reflection about how to best serve customers and sustain business for the long term. As a result, brokers are seeing a greater need for schemes, whereas insurers are reviewing their delegated authorities and discontinuing certain schemes that have reentered the market.

What makes for an ideal scheme? Successful partnerships are based on shared values, complementary expertise and a mutual desire to build a lasting relationship. Prospective partners must trust each other – and communicate with clarity and transparency to make that possible. They should use similar benchmarks to measure success and areas for improvement. Each should offer the other a means of enhancing or expanding what the other can provide to clients. And since these partnerships are all about making business more sustainable, partners should approach a scheme like they are in it for the long haul – with collective long-term goals that encourage growth, development and profitability.

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