Claims
Direct Line Group results outline £50m cost-cutting drive
Restructures costing the business £60m will also take place over the next two years.
Flood forecasting firm Previsico launches nationwide
InsurTech Futures: The firm is looking to partner with commercial and HNW brokers.
Freedom Services Group welcomes CCO
Paula Coulthard will be focusing on the launch of a new claims portal and a telematics offering.
Ageas weathers declining non-life business
Motor income ticked upwards slightly but other non-life lines have fallen.
Results dip for Allianz amid claims inflation and Ogden losses
CEO Jon Dye said the business is "still in good shape" despite the slip in performance.
Aviva tops Brokerbility satisfaction survey again
Aviva gets best overall satisfaction score, while RSA comes out on top when looking only at performance in accounts.
Revenue falls at Hastings amid rising claims inflation
Firm said it would apply price increases to keep its full-year loss ratio within target.
CMC employee jailed for fraud and abuse of position
The individual stole nearly £18,000 from the CMC and attempted to steal approximately £17,000 more.
Video: Commercial claims - what do customers want?
Aviva's Vanessa Millar discusses how brokers and insurers can work together to help commercial clients to have the best claims experience.
Lloyd’s seeks to modernise as it reveals first Future at Lloyd’s Blueprint
Market unveils modernisation strategy and aims to build the most advanced insurance marketplace in the world.
YouGov report reveals 73% of policy holders shop around for insurance
Report also found that only 14% of consumers use word of mouth when in the process of switching their insurance.
Gefion and Qudos sue Staveley Head - report
Staveley Head denies the breach of duty and breach of contract accusations alongside claims firm Proximo.
Insurance Hound: Most read by brokers from July to August
Which whitepapers grabbed the attention of the broking space over the summer period?
Quizzical questions: 30 August 2019
Test your knowledge of the week's news with our topical quiz.
ABI figures show 1,300 insurance scams a day detected in 2018
Detected dishonest claims reached a value of £1.2bn during the year.
FCA urges CMCs to raise advertising standards
The watchdog, which took over regulation of claims management companies in April, says it has found widespread bad practice after reviewing 200 CMC adverts.
Home & Legacy launches claims portal
The facility is designed to be used by customers and brokers.
Ageas sees H1 2019 profit rise 70% after Ogden boost
UK CEO Andy Watson says insurer is to focus on growth after restructuring and exiting unprofitable schemes, as he discusses why he does not think the government has "covered itself in glory" when setting the new discount rate.
Former AIG claims handler jailed for £390,000 fraud
The convicted admitted to defrauding the company in order to fund his drug habit and has been sentenced to two years in jail.
Broker Expo 2019: Q&A with speaker John Price
SchemeServe COO John Price tells us what to expect from his sessions on 7 November.
Fact file: What’s the story with the Ogden Rate?
The much-debated discount rate was reset at -0.25% this week, but how did we get to this point and what is the background to this highly explosive issue? Insurance Age outlines the key touchstones
In-depth - claims: Part of the service
Providing a claims function is not something every broker does, but those wanting to retain business are offering the service to differentiate themselves and add value, Martin Friel reports
In-depth - claims: The tech frontline
How can brokers use tech to manage claims and help customers prevent them? Martin Friel investigates
News analysis: Insurer staff cuts spark broker concerns
Is the raft of recent redundancies at providers a coincidence or part of a larger trend in the industry?