Claims
Covid-19: Measures to maintain personal injury claims process launched
The ABI and the Association of Consumer Support Organisations have developed a statement of intent recommending remote video examination and rehabilitation.
Covid-19: Total claims pay-outs expected to reach £1.2bn
The ABI says insurers are expected to pay £900m towards business interruption claims.
Covid-19: RSA faces legal action in BI dispute
RSA is latest provider in firing line as nursery sector hits out and, separately, a new action group, Insurance Justice, has been set up to defend BI claims for businesses.
Hiscox Action Group appoints big-hitting legal firm to represent members in BI row
The group of companies criticising Hiscox for refusing to pay out BI claims as a result of the coronavirus says it is also in "advanced talks" with a litigation funder to underwrite its entire legal costs as dispute hots up.
Covid-19: Litigation against brokers and insurers set to increase amid BI row
The market has been criticised for its response to the coronavirus crisis, particularly with regard to business interruption as providers "look down the barrel' of class action.
Catlin calls on industry to repair reputation following Covid-19 response
Exclusive: Stephen Catlin slams "unfortunate" lack of sympathy to policyholders in messages from the sector and pushes back at claim that the industry steering group on pandemic response is a PR gimmick.
Covid-19: Stephen Catlin heads up industry steering group on pandemic response
The group, which has members including Aviva's Maurice Tulloch and RSA's Stephen Hester, is working closely with Pool Re to develop solutions to the crisis.
Covéa reveals £22.3m underwriting loss in 2019
Provider also posts increases in GWP and profit after tax as it reports "disappointing" personal motor result impacted by claims inflation and a "lower than anticipated" Ogden rate.
Covid-19: Industry welcomes "firm and pragmatic" FCA message on BI claims
Sector responds to the regulator's Dear CEO letter calling on insurers to pay valid claims quickly.
Blog: How liable are brokers under Covid-19?
Tim Bull and Richard Booth of RPC discuss whether claims may be brought against brokers for providing inadequate advice under the Covid-19 pandemic.
Covid-19: UK claims will pass £1bn, says Huw Evans
Evans quoted the figure in a letter defending the response of insurers to the pandemic.
Motor premiums rise 2.8% in Q1
Consumer Intelligence warned that telematics restrictions following coronavirus may hit youngest drivers hardest.
Blog: The implications of Covid-19 for brokers
Marcus Campbell and Graham Briggs of DAC Beachcroft discuss what brokers need to know to best protect their clients as the Covid-19 pandemic continues.
Covid-19: How are brokers keeping in touch through the crisis?
Brokers say they are sharing experiences with each other to "protect the broking profession" as they explore new ways of working from home and reveal their favourite platforms to stay connected.
Covid-19: Expect £275m in travel payouts, says ABI
Industry body says the total will dwarf the £148m record reported in 2010.
Blog: How tech kept the world ticking over
Qlaims Insurance's Mike Keating on how technology will help brokers, insurers and customers stay connected during the coronavirus outbreak.
Profit falls at Hiscox as COR reaches 105.7% in 2019
Provider reports growth in GWP, but admits household broker business in the UK has been impacted by “tough pricing action” following an increase in claims.
Hastings posts profit drop after "challenging" 2019
CFO John Worth said results were driven by elevated claims as the business reports rising GWP in every division except van.
Allianz UK COR deteriorates to 97.8%
Challenging fourth quarter hits the provider as operating profit falls by 35% but CEO Dye remains upbeat.
Blog: Insurance is a trust game
Oke Eleazu, chief operating officer at Bought By Many, discusses how insurance firms and customers can build trust with one another.
Watson blames Ageas profit fall on motor book
Ageas UK CEO, Andy Watson, discusses the issues impacting the provider's 2019 results and recent changes in its broker business.
Blog: The future of telematics
Steve Kerrigan of LexisNexis Risk Solutions outlines how telematics has changed the market and examines where this technology is heading next.
Blog: Lessons for brokers looking to tackle fraud
Ray Westwick, managing director at Freedom Brokers, discusses how the firm has used data to reduce instances of fraud.
In-depth - commercial: The property pressure cooker
Commercial property is facing hikes in premiums as insurers take a tough line on claims. Sam Barrett finds out why and discovers what steps brokers can take to weather the hardening market