Blog: The claims lessons to learn from Covid-19
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Neill Johnstone of Lorega assesses the impact of the claims experience during coronavirus and outlines what good looks like.
When it comes to claims, timing and expertise is everything; from the first notification of loss and getting a loss adjuster on site who can assist with getting your client up and running as speedily as possible, to receiving the settlement that will compensate them for their losses.
Clients expect and should receive the right expert help, at the right time - when they need it most. That’s what good customer service and claims experience should be built on.
A couple of years ago, I wrote a
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