Claims
Blog: Four cyber threats brokers can’t afford to ignore in 2026
Tom Draper, managing director of Coalition UK, assesses four threats that show the dynamic nature of cyber risk to brokers and their clients, highlighting cybersecurity cannot be a once-a-year questionnaire or a box-ticking exercise at renewals.
Laker named loss adjuster CEO as it realigns into four business areas
Loss adjusting and claims management business QuestGates has announced the promotion of long standing director Greg Laker to the role of group CEO as part of a ‘realignment’ of its senior leadership team.
Blog: How the regulatory axe could fall in 2026
Isabella Macfarlane, head of London Markets at Insurance Compliance Services, explores how the Financial Conduct Authority may address its priorities in 2026.
Fenchurch boss highlights importance of risk education and opportunities for 2026
Fenchurch Insurance Brokers managing director Jamie Coyne plans to hit the £27m GWP mark in 2026 shifting away from smaller premium accounts, as the broker targets expansion in construction and sees opportunities in food and drink, and manufacturing.
Interview: Phil Barton and Ewan MacDonald, Partners&
Partners& leaders Phil Barton and Ewan MacDonald on phase three of the broker as it hits profitability ahead of schedule and plans to near double in the next three years.
Chubb to reduce global headcount by 20% through digital transformation
Chubb has estimated its digital transformation programme will reduce its global headcount by circa 20% within 3-4 years.
Interview: Tigi Singhateh and Adrian Best, Invicta Insurance Services
Since coming on board in 2022, Invicta Insurance Services’ leaders have doubled the size of the business, despite having to deal with a fraudster. With the now ex-employee jailed and the case firmly behind them, they are targeting doubling again.
FCA’s home and travel super-complaint response triggers praise and warnings from experts
Industry specialists have praised the clarity and transparency of the Financial Conduct Authority’s response to the Which? super-complaint about the ‘broken’ home and travel insurance markets but warned the actions may not “get to grips” with “growing…
FCA commits to expanded work in response to Which? super-complaint
The Financial Conduct Authority has promised to do more work on improving claims handling and consumer understanding of cover in light of Which? hitting the watchdog with a super-complaint about the ‘broken’ home and travel insurance markets.
EY offers gloomier forecast for 2026 motor market with latest analysis
The UK motor insurance market is expected to only break even in 2025, and be loss-making in 2026, according to EY’s latest analysis.
Meet the MGA: Arrow Risk Management
Arrow Risk Management CEO Jon Godfray explains how the MGA combines decades of expertise, cutting edge technology and underwriting excellence to create what he hopes the market recognises as a ‘quality shop’.
No punching the air, just a sense of relief – broker leaders on ex-employee fraudster being jailed
On 20 November this year ex-Invicta Insurance Services employee Leon Price was sentenced to a total of five years and three months in prison for stealing over £133,000. The broker's managing director Tigi Singhateh and operations director Adrian Best…
End of Year Review 2025: Commercial Express’ Duncan Pritchard
Commercial Express founder and managing director Duncan Pritchard bemoans inconsistent claims service and suggests ‘Rizzilience: Confidence in a Changing Market’ for the 2026 Biba Conference theme.
Government’s motor insurance taskforce report sparks ‘fudge’ and ‘credible job’ reactions
The government has published its Motor Insurance Taskforce Report, whose work has been both praised as a “credible job” and slammed as “rehash” and a “fudge”.
End of Year Review 2025: Claims Consortium Group’s Rob Stewart
Rob Stewart, commercial director at Claims Consortium Group, hails the surge of tech talent joining traditional broking groups and hopes for a ‘proper summer holiday’ next year.
End of Year Review 2025: Granite Underwriting’s Jay Rennie
Jay Rennie, head of specialist products at Granite Underwriting, calls out the withholding of claims histories in the fleet space and dusts off the bucket hat, cagoule and samba trainers to spend an evening with Liam Gallagher.
Don't let fraudsters steal your Christmas cheer
The festive season should be about family, food, and fun - not fraud. Yet, as online shopping surges in December, scammers are working overtime. This blog sheds light on the latest fake purchase confirmation scam and reg flags to watch for.
Claus for concern: Is Santa trespassing?
When he enters your home, is Father Christmas actually trespassing? If he does so without your expressed permission, could he be prosecuted? Louise Newbould-Walton, Senior Associate Solicitor at ARAG Law, explains what you need to know about the laws…
Employment tribunal backlog balloons as Lords consider Employment Rights Bill
The backlog of employment tribunal claims waiting to be heard has increased by more than a quarter over a year, according to data released by His Majesty’s Courts and Tribunal Service (HMCTS). This blog outlines why the backlog has significant…
Podcast: Reid and Clegg present Double Indemnity – episode four, Intact’s Ken Norgrove
Industry provocateurs Stuart Reid and Toby Clegg interview Intact Insurance CEO Ken Norgrove in the latest edition of Insurance Age’s Double Indemnity podcast series.
Allianz hails mini-fleet progress as NCD conversion returns to Acturis
Allianz will be rolling out mini-fleet through Bravo Digital Trader next year, Insurance Age can reveal, following on from reinstalling an NCD conversion service on Acturis via imarket business this month.