Claims
FCA sets four targets in its inaugural regulatory priorities report
The Financial Conduct Authority has issued its first regulatory priorities report for insurance as it switches away from penning portfolio letters.
Motor claims hit £11.9bn in 2025
Motor insurers paid out £11.9bn in claims last year, according to data from the Association of British Insurers.
Ecclesiastical uncovers £3m of fraudulent claims, down on 2024
Ecclesiastical Insurance has reported it uncovered £3m in fraudulent claims during 2025, down from the more than £4m detected in 2024.
Blog: Four cyber threats brokers can’t afford to ignore in 2026
Tom Draper, managing director of Coalition UK, assesses four threats that show the dynamic nature of cyber risk to brokers and their clients, highlighting cybersecurity cannot be a once-a-year questionnaire or a box-ticking exercise at renewals.
Roundtable: Transforming risk management in commercial insurance
From AI and sensors to board-level governance and SME engagement, an Insurance Post roundtable held in conjunction with RiskSTOP delved into how insurers and brokers can help businesses navigate a complex risk landscape and strengthen loss prevention…
Customer empowerment levels rising, says Aviva’s Storah
Aviva has seen an “increasing level of empowerment” among customers as the usage of artificial intelligence for research rises, according to Jason Storah, CEO of GI at the insurer.
Blog: Claims standards are tightening, but rebuild costs are the real stress test
Claims handling is under regulatory scrutiny again, but the economics of rebuilding may be shaping home insurance outcomes just as much. In this blog, Matthew Ward, senior surveyor at RebuildCostASSESSMENT.com, explains why sums insured deserve renewed…
Laker named loss adjuster CEO as it realigns into four business areas
Loss adjusting and claims management business QuestGates has announced the promotion of long standing director Greg Laker to the role of group CEO as part of a ‘realignment’ of its senior leadership team.
Blog: How the regulatory axe could fall in 2026
Isabella Macfarlane, head of London Markets at Insurance Compliance Services, explores how the Financial Conduct Authority may address its priorities in 2026.
Fenchurch boss highlights importance of risk education and opportunities for 2026
Fenchurch Insurance Brokers managing director Jamie Coyne plans to hit the £27m GWP mark in 2026 shifting away from smaller premium accounts, as the broker targets expansion in construction and sees opportunities in food and drink, and manufacturing.
Interview: Phil Barton and Ewan MacDonald, Partners&
Partners& leaders Phil Barton and Ewan MacDonald on phase three of the broker as it hits profitability ahead of schedule and plans to near double in the next three years.
Chubb to reduce global headcount by 20% through digital transformation
Chubb has estimated its digital transformation programme will reduce its global headcount by circa 20% within 3-4 years.
Interview: Tigi Singhateh and Adrian Best, Invicta Insurance Services
Since coming on board in 2022, Invicta Insurance Services’ leaders have doubled the size of the business, despite having to deal with a fraudster. With the now ex-employee jailed and the case firmly behind them, they are targeting doubling again.
FCA’s home and travel super-complaint response triggers praise and warnings from experts
Industry specialists have praised the clarity and transparency of the Financial Conduct Authority’s response to the Which? super-complaint about the ‘broken’ home and travel insurance markets but warned the actions may not “get to grips” with “growing…
FCA commits to expanded work in response to Which? super-complaint
The Financial Conduct Authority has promised to do more work on improving claims handling and consumer understanding of cover in light of Which? hitting the watchdog with a super-complaint about the ‘broken’ home and travel insurance markets.
EY offers gloomier forecast for 2026 motor market with latest analysis
The UK motor insurance market is expected to only break even in 2025, and be loss-making in 2026, according to EY’s latest analysis.
Meet the MGA: Arrow Risk Management
Arrow Risk Management CEO Jon Godfray explains how the MGA combines decades of expertise, cutting edge technology and underwriting excellence to create what he hopes the market recognises as a ‘quality shop’.
No punching the air, just a sense of relief – broker leaders on ex-employee fraudster being jailed
On 20 November this year ex-Invicta Insurance Services employee Leon Price was sentenced to a total of five years and three months in prison for stealing over £133,000. The broker's managing director Tigi Singhateh and operations director Adrian Best…
End of Year Review 2025: Commercial Express’ Duncan Pritchard
Commercial Express founder and managing director Duncan Pritchard bemoans inconsistent claims service and suggests ‘Rizzilience: Confidence in a Changing Market’ for the 2026 Biba Conference theme.
Government’s motor insurance taskforce report sparks ‘fudge’ and ‘credible job’ reactions
The government has published its Motor Insurance Taskforce Report, whose work has been both praised as a “credible job” and slammed as “rehash” and a “fudge”.
End of Year Review 2025: Claims Consortium Group’s Rob Stewart
Rob Stewart, commercial director at Claims Consortium Group, hails the surge of tech talent joining traditional broking groups and hopes for a ‘proper summer holiday’ next year.