All fired up.
Loss adjusters are under pressure to provide insurers with a slick, 24-hour service. Simon Threadgold says this also means forging better relations with brokers so that customers can benefit from a seamless claims handling service.
Say you had a house fire and needed to put in a claim the Thursdayafternoon before Easter. In the past, it would have been tough luck - you
would not be able to get any sense out of your insurer until the following
Tuesday. However, Direct Line changed all that, and customers now expect a
24-hour, 365-day service. Loss adjusters have felt the impact of this very
sharply.
It is no longer enough for adjusters to passively receive claims and deal
with them as they come in. Larger firms have
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