CMA slaps Ardonagh’s Paymentshield over PPI

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Paymentshield, which is part of the Ardonagh Group, has been issued directions by the Competition and Markets Authority (CMA) over failures to send Payment Protection Insurance (PPI) annual reviews to some customers.

As part of this, Paymentshield will be required to commission an independent assurance audit of its procedures.

In addition, the company should also complete customer remediation relating to the current breach, including sending out apology letters.

Breach

The CMA detailed that

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