Which? survey reveals worst insurers for handling claims

Claims blocks

Consumer organisation asked car and home insurance customers to rate their claims experience, with The AA scoring lowest in the car sector and RSA being rated worst in home.

A survey by Which? has revealed the best and worst insurers for handling claims in the home and motor insurance sectors.

The consumer organisation surveyed 2,111 car insurance customer and 1,456 home insurance customers who had made a claim in the past two years, asking about the claim and how satisfied they were with their insurer and the overall experience.

The AA was rated worst in the car insurance space, with customers complaining about lack of communication on the progress of claims.

Me

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: