Customer trust in insurance drops
Research is published just a day after a Go Compare study claimed customers are caught in a £1.2bn auto-renewal “loyalty trap”.
Customer trust in the home and motor insurance market has fallen according to a paper published by research agency Consumer Intelligence.
The total trust score for home insurers as a whole has slipped to 7.7 this year from 8.0 previously while for motor the score has dropped to 7.7 from 7.9. The average trust score for the top 10 in home was 8.1 and 8.0 in motor. Nearly 50,000 customers were asked to rank providers.
Loyalty
Ian Hughes, Consumer Intelligence chief executive, said: “There is a
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