Brokers warned over 'insistent clients'

against-the-grain

Compliance experts have urged the insurance broking industry to take recommendations about dealing with insistent clients on board, after the Financial Conduct Authority (FCA) published a reminder for pension advisers in June.

According to the FCA, pension advisers should document the advice they have given to clients who decide not to take the recommended course of action, so-called insistent clients, in order to show that they have made it clear to the client what they have said and what risks