In-depth: E-trading and the digital broker

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Man and machine The march of technology into SME and other areas of commercial insurance has left some brokers behind but there will always be room for the human touch

Luddites everywhere decry the increasing reliance our world has on technology – it is all-pervading; in our homes, handbags, pockets and cars and consumers and businesses increasingly need it in order to operate normally. 

The broking world is no different: back-office systems, e-trade, social media and websites are all areas that