Experts tackle factors driving claims complaints to five-year high

Claims blocks

The industry needs to make it clear to consumers why premiums are rising according to specialists at the Association of British Insurers’ annual conference.

Mervyn Skeet, director of general insurance policy at the ABI, outlined the main challenges facing the industry during a breakout session on 27 February.

These included the weather, issues around cladding and motor insurance prices increases, he listed at the discussion on ‘General insurance – Challenge or opportunity?: Insuring difficult risks’.

Complaints

Rachel Lam, ombudsman director at the Financial Ombudsman Service, noted there has been an increase in claims complaints to a five-year high

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