FCA ‘still learning’ about Consumer Duty, claims GI boss Brewis

Matt Brewis, Director of General Insurance and Conduct Specialists / Supervision & Retail Authorisations, FCA
Photo: ABI

No single metric will decide whether the Consumer Duty has been a success. But if people are no longer talking about it, that will be a positive sign.

Those were among the conclusions of a panel discussion on the Consumer Duty at The Association of British Insurers conference yesterday chaired by Charlotte Clark, its director of regulation.

On 31 July 2023 the Consumer Duty came into force for new and existing products and services that are open for sale or renewal.

A poll on where the audience thought their firm is on the journey of embedding Consumer Duty found 11% claimed it was fully embedded and there had been a change of culture. 

Some 63%

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

This address will be used to create your account

My Insurance Downtime: Clear Group’s Dawn Dalby

Clear Group’s Dawn Dalby offers us a window into her life outside of insurance including her addiction to Married At First Sight, becoming a fan of Jeffrey Archer during jury service when 19 and a preference for winter comfort food.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: