Skip to main content

FCA's Consumer Duty update is a ‘warning against complacency’ as firms fall behind

Warning sign against cloud backdrop

The Financial Conduct Authority has warned firms risk falling behind as the deadline for Consumer Duty looms.

The regulator’s update today revealed it had scrutinised a number of firms in their preparation for the 31 July deadline.

Many firms understand good outcomes and have built complementary programmes, the FCA reported.

However, the regulator stressed it believes some firms are so far behind the curve they risk failing to implement Consumer Duty properly by the deadline.

Related FCA confirms 12-month implementation for Consumer Duty Biba vows to fight for brokers in FCA meeting

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk or view our subscription options here: https://subscriptions.insuranceage.co.uk/subscribe

You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Age? View our subscription options

Register

Sign up and gain access to five complimentary news articles every month.

Already have an account? Sign in here

Show password
Hide password

End of Year Review 2025: Alps’ Michelle O’Reilly

Michelle O’Reilly, managing director at Alps, expresses disappointment that whilst some parts of the market have talked a good game on innovation and customer care, they have not followed through; and predicts 2026 could be the year the Financial Conduct Authority steps in with tougher measures on home insurance claim declinatures.

End of Year Review 2025: Open GI’s Neil Hart

Neil Hart, chief sales officer at Open GI, reflects on the ‘old chestnut’ that the cheapest cover isn’t always the best and suggests ‘His Highness’ as his darts alter ego for the World Darts Championship at Alexandra Palace.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Age account, please register now.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an indvidual account here: