Opinion

Dutiful father

Being a dutiful father, when he's not being the managing director of Smart and Cook, Paul Meehan rec...

Facing the travel cover challenge

Holidaymakers are often guilty of failing to give consideration to the type of travel insurance they buy, despite it protecting their health and well-being when they are at their most vulnerable. Geoff Tyler urges brokers to offer them more added value

Ian Ritchie

Overheard was most amused to hear a tale from way back about PB's own management clinic aficionado I...

Resolving PMA conflicts

Brokers dealing with property management agents on a company secretary basis need to be aware of potential conflicts of interest

Abuse of privilege

Q. I am concerned that, on occasions, staff are using the internet and e-mail for personal use and that sensitive material may be circulated. Is it wise to include rules regarding this in company policy?

Unilateral consensus on compensation

While attitudes towards compensation are changing for the better, with broad agreement between insurers and government on what needs to be done, defining the problem universally is proving more elusive

Competence gained

Q. Having applied for authorisation and received my minded-to-authorise letter, with only five months left until regulation, I am nervous about the need to prove that all in my firm are competent

Networking nine to five?

With brokers feeling the pressure due to the changing face of the industry, some are joining networks, for what they anticipate will be the greater security on offer. Tim Rolfe urges brokers to carefully examine the wider implications before they join up

Eyebrows raised

Eyebrows were raised when Overheard learned that Opus had won a contract to insure monkey business. ...

Exit with care

Q. Can an exit interview, when staff leave, help tackle the problem of high staff turnover?

Hot water for cold callers

Q. We conduct business-to-business marketing calls. How can we make sure we don't fall foul of the most recent and imminent legislation?

Too little, too late?

Network failures are indirectly preventing the secondary sector from receiving the support it needs from the primary market