Training
Blog: Customer vulnerability and coronavirus
Insurance Cares: The present pandemic has underlined the importance of a robust vulnerability strategy. RWA's Kirk Ford outlines how insurance brokers might prepare for an increase in incidences of vulnerability - or an exacerbation of existing cases.
CII postpones some exams amid coronavirus outbreak
The body is hitting pause on April’s written exams until October but plans to press ahead with its July sittings and multiple choice exams in small groups will continue.
Willis unveils ‘respect at work’ campaign
Head Lines: Announcement follows launch of Insurance Age’s ‘Head Lines’ campaign last month.
Romero invests in wellbeing start-up
Head Lines: Announcement follows launch of Insurance Age’s ‘Head Lines’ campaign last month.
Ecclesiastical launches broker cyber guidance
Insurer says cyber attacks are increasing in frequency.
Axa teams up with Brokerbility for management training
The courses, aimed at broker leaders, cover the type of misconduct exposed by #MeToo revelations.
Diversity and Inclusion in Insurance Awards winner: RSA's Lindsey Morgan
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature Mental Health Champion Lindsey Morgan, customer services contact centre leader at RSA.
Diversity and Inclusion in Insurance Awards winner: RSA's Luci Bowers
Following last month's Diversity and Inclusion in Insurance Awards, we caught up with all the winners. Today, we feature the Disability Champion, Luci Bowers, customer experience leader at RSA Motability.
Biba sets up mental health first aid course
The body is subsidising mental health first aid training for members and has four regional sessions set up for 2020.
Una Conference 2019: Insurance sector ripe for Uber-level disruption, warns Tim Ryan
The executive chairman of the Una Alliance told conference attendees that they need to ensure they understand changing buying decisions and new types of consumer.
Nearly half of brokers unaware of SMCR, research finds
Senior Management and Certification Regime (SMCR) will apply to insurance intermediaries from 9 December 2019.
Blog: Supporting employees’ mental health and wellbeing
Diana Salmon, wellbeing manager at Allianz, explains how employers can best support their staff.
CII launches personal lines training course
Anyone can sign up to the free four-week long online course and the body has developed an e-mentoring programme for members.
Ofsted finds shortcomings in Wiser Academy's apprenticeship scheme
Wiser Academy CEO welcomes feedback and says changes will be implemented by the end of this month.
Ecclesiastical launches social media training for brokers
New offering was created in response to research revealing gap in knowledge and lack of confidence preventing brokers from using social media for business purposes.
CII and the University of the West of England launch post grad qualification
Course completion will shorten the journey for the CII’s qualifications, such as ACII.
Revealed: UK Broker Awards shortlist
Find out who is in the running to win a trophy at The Brewery on 13 September.
Commercial Express launches broker training hub
The portal is available online and covers a variety of topics in addition to offering CPD points.
NIG extends broker training programme with new courses
The insurer said Connect for Brokers is designed to help brokers build a customer-centric culture across their organisation.
Wiser Academy launches heavily subsidised training programme for brokers
New Kick-Start offering comes with 90% government funding.
NIG stakes claim for market first with new broker apprenticeship scheme
Provider states it is first to launch since government policy changed in August.
CII launches apprenticeships programme
The Aspire programme has been developed to offer purpose-built and standardised training and access to funding.
Podcast: The top five stories of the week
Ida Axling and Emmanuel Kenning look at the top stories in a week with a somewhat different feel to it.
Quizzical questions: 27 April 2018
Test your knowledge of the week's news with our topical quiz.