Regulation
Customer empowerment levels rising, says Aviva’s Storah
Aviva has seen an “increasing level of empowerment” among customers as the usage of artificial intelligence for research rises, according to Jason Storah, CEO of GI at the insurer.
Blog: How the regulatory axe could fall in 2026
Isabella Macfarlane, head of London Markets at Insurance Compliance Services, explores how the Financial Conduct Authority may address its priorities in 2026.
FCA launches AI review with Sheldon Mills at the helm
Sheldon Mills, formerly of the Financial Conduct Authority, is set to lead an FCA review into the implications of advanced AI on consumers, retail financial markets and regulators.
Blog: Can Biba sustain the momentum?
Biba's CEO, Graeme Trudgill, has hailed the organisation’s 2025 Manifesto as “the most successful one Biba has ever undertaken”. The question now is whether the trade body can maintain this impetus amid ambitious aspirations.
Biba pitches industry wide fair value assessment templates
The British Insurance Brokers’ Association has targeted further regulatory rule simplification in its 2026 Manifesto, as it urged industry wide support of developing a fair value assessment template, and called on the government to deliver a new…
Manifesto 2026: Biba calls for new Financial Services Bill
The British Insurance Brokers’ Association has launched its 2026 Manifesto titled ‘Economic Resilience’, calling on the government to introduce a new Financial Services Bill in early 2026.
Cyber remains top business risk but AI rising fast in Allianz Risk Barometer
Cyber incidents created many headlines in 2025 and are still the biggest worry for UK companies in 2026, according to the Allianz Risk Barometer.
No FCA insurance sector fines in 2025
The insurance industry went through the last calendar year without being hit with any financial penalties by the Financial Conduct Authority.
End of Year Review 2025: Allianz UK’s Nick Hobbs
Nick Hobbs, chief distribution officer at Allianz UK, prays for a more balanced approach to regulation that enables and encourages great conduct and customer outcomes; congratulates Ken Norgrove for the Intact rebrand; and looks to a feathered friend for…
FCA’s home and travel super-complaint response triggers praise and warnings from experts
Industry specialists have praised the clarity and transparency of the Financial Conduct Authority’s response to the Which? super-complaint about the ‘broken’ home and travel insurance markets but warned the actions may not “get to grips” with “growing…
End of Year Review 2025: UKGI’s Jill Hambley
Jill Hambley, MD of the consultancy division at UKGI reflects on the shake-up at the FCA, the potential non-financial misconduct debacle at Lloyd’s, and shows an aptitude for using Gen Z terms.
Gallagher boss Rea to replace Aon’s Kielty as Biba deputy chair
The British Insurance Brokers’ Association has announced that Michael Rea, Gallagher’s UK CEO, will be the association’s next deputy chair.
FCA commits to expanded work in response to Which? super-complaint
The Financial Conduct Authority has promised to do more work on improving claims handling and consumer understanding of cover in light of Which? hitting the watchdog with a super-complaint about the ‘broken’ home and travel insurance markets.
End of Year Review 2025: Premium Credit’s Owen Thomas
Owen Thomas, chief sales officer at Premium Credit, applauds how Biba and the FCA have collaborated this year, suggests a top 5 commercial insurer might get snapped up in 2026 and predicts great things for Lee Mooney at Markel.
Non-Financial Misconduct rules and what they mean for the insurance Christmas party
Isabella Macfarlane, head of London Markets at Insurance Compliance Services, outlines how incoming NFM guidelines may work in practice as we head into the busy Christmas party season.
Experts underwhelmed by FCA insurance rules simplification
Market specialists have given a lukewarm welcome to the Financial Conduct Authority’s changes to the insurance rule book, flagging missed opportunities, disappointments and branding the outcome as unlikely to get pulses racing.
FCA confirms insurance rules simplification
The Financial Conduct Authority has confirmed changes to simplify its rules for brokers and insurers including ongoing training and product reviews and revealed further plans for next year.
With Brewis and Mills gone, what can brokers expect from the FCA in 2026?
Compliance experts are hoping for a slowdown and simplification of rules from the Financial Conduct Authority throughout 2026 following Matt Brewis and Sheldon Mills exit from the regulator. Rosie Simms reports.
Q&A: Paul Anscombe, retiring CEO of Seventeen Group
After over 40 years as a broker, Paul Anscombe is retiring from Seventeen Group this month. Ahead of his exit he shares his reflections on growing businesses from scratch, leaving the group in safe hands and why he is optimistic for the sector.
Broking Success: BG Insurance group chief operating officer Uwais Patel
BG Insurance, part of Well Dunn Group, is looking to become the number one driving instructor broker, as it targets double digit GWP, according to Uwais Patel, group chief operating officer.
FOS plans to hike levies to £86m
The Financial Ombudsman Service has opened a consultation on raising its compulsory levy from £70m to £86m in 2026/27 having kept it flat for two years.