Technology Viewpoint - Document Processing: Urban myths: the paperless office

The idea of the paperless office has been touted as the future of the business environment since the 1970s but, four decades on, paper remains hugely popular, its consumption in offices decreasing by only 1% in 2009.

Despite this apparent failure, there has been some subtle activity in the insurance industry over the last couple of years that has helped make the idea of a paperless office seem more achievable.

Insurers face challenges in managing both physical and digital information. An