Servicing customers
Competition for market share presents a perennial challenge but to successfully stand out from the c...
Competition for market share presents a perennial challenge but to successfully stand out from the crowd, retain current clients and attract new business it is crucial that insurers deliver, not just outstanding, but exemplary service.
To successfully do this, customer service must be at the heart of the company culture. Each 'touch point' should be treated as an opportunity.
When brokers call for a quote, they want to talk to underwriters who are decision-makers. They do not want to be passed
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Broker
Pollen Street backed Pivotal Growth buys Northern Irish broker
Pivotal Growth, which is backed by Markerstudy investor Pollen Street Capital, has bought Business Protection Solutions (UK) in Northern Ireland.
People Moves: 13 – 17 January 2025
Stay in the loop with the latest personnel moves in insurance.
Half of brokers struggle to recruit those aged under 30
Two thirds of brokers (64%) claim recruiting young talent is a strategic challenge for their business, according to research by Ecclesiastical, Insurance Age can reveal.
Biba makes manifesto commitments on tackling evolving risk of flood
The British Insurance Brokers’ Association has made specific commitments on the “significant and growing risk” for both personal and commercial customers from flooding, as it unveiled its 2025 manifesto.
Analysis: Fortune favours the bold – Is 2025 a ‘golden opportunity’ to join the M&A bandwagon?
With deals at an all-time high – but shrinking in size – and with the established consolidators becoming more picky, could 2025 be the perfect time for smaller brokers to start buying? Jonathan Swift mulls the hypothesis.
Ex-Ageas boss Boisseau joins Howden as NED
Former Ageas leader Francois-Xavier Boisseau has been appointed as chair of Howden’s UK and Ireland retail board, taking up the post this month.
Economic Secretary Emma Reynolds supports calls for proportionate regulation
At the British Insurance Brokers’ Association manifesto launch Economic Secretary to the Treasury Emma Reynolds stated regulation “must be proportionate”.
Manifesto 2025: A ‘golden opportunity’, says Biba
The British Insurance Brokers’ Association has unveiled its 2025 Manifesto, titled ‘Partnering to deliver value’, labelling the year as a golden opportunity on regulation.