Let bygones be bygones.

Losing customers every now and then to a different broker is all part of business but patience and perseverance, rather than severing relationships, often pays dividends.

I took part in one of our staff training sessions recently and was
interested to hear the topic of client relationships being discussed.


My staff asked me what they should do if clients decide to leave us,
despite the fact we have fulfilled our role. They also asked what we
should do in cases where we have been used without, ultimately, being
given any business.


In reply, I cited two relevant cases. In the first, a client had been
provided with cover under our binding authority. Shortly before the
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