Let bygones be bygones.
Losing customers every now and then to a different broker is all part of business but patience and perseverance, rather than severing relationships, often pays dividends.
I took part in one of our staff training sessions recently and wasinterested to hear the topic of client relationships being discussed.
My staff asked me what they should do if clients decide to leave us,
despite the fact we have fulfilled our role. They also asked what we
should do in cases where we have been used without, ultimately, being
given any business.
In reply, I cited two relevant cases. In the first, a client had been
provided with cover under our binding authority. Shortly before the
r
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Most read
- Wakam receives PRA approval for new £500m GWP UK insurer
- Aviva’s David Martin on the art of the possible
- Brokers push for more from RSA/NIG