Blog: Trust is the most important currency businesses have – lose it and you might never get it back
Trust is hard earned but, according to Staysure CEO Finn Walsh, financial services firms are often wasteful when it comes to this most valued asset.
Here he offers advice on how to protect it and not get caught up in avoidable mis-steps that damage customer faith.
It’s no exaggeration to say that public faith in institutions is declining – in Westminster, our political leaders are more unpopular than ever and, as we’ve seen in the news recently, even the oldest of businesses can run into trouble when they let down their employees and lose the support of the public.
All businesses, to a degree, trade on trust
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Personal
Ghost broker sentenced for £17,000 Instagram insurance scam
Wahidullah Usmani, 22, of Prayle Grove, Cricklewood, has been sentenced to 24 months’ imprisonment, suspended for 24 months, for making £17,618 by selling invalid car insurance policies on Instagram.
Which? finds 48% of people making claims experience at least one problem
Which? has called on the Financial Conduct Authority to take tough action against firms over claims handling failures, arguing consumers are suffering from “significant harm”.
Acturis continues personal lines push with Covéa
Acturis has partnered with Covéa to make the insurer’s Home IHP product available on its platform, adding to the previously rolled out motor offering.
Voyager Insurance Services sold to Caledon Group
Recently-formed investment group Caledon has bought travel and wedding insurance broker Voyager Insurance Services for an undisclosed sum.
Partners& snaps up two in employee wellbeing and healthcare push
Partners& has bought Nottingham-based Halo Consulting and Chester-based Personal Healthcare Management.
Ecclesiastical urges insurer climate credentials be part of broker-client conversation
The majority of brokers are not talking to clients about insurers’ climate credentials, according to research from Ecclesiastical, Insurance Age can reveal.
Ageas here for brokers Beckett promises as connected personal lines flourishes
“We are here for the broker today, and we will very much be here for them tomorrow. There’ll be no change in that strategy,” Ageas chief distribution officer Adam Beckett tells Insurance Age.
Interview: Addept Group managing director Richard Finan
Addept MD Richard Finan gives Insurance Age the lowdown on his return to the market; his thoughts on changes to the MGA market in the wake of Consumer Duty; and the challenges of creating ancillary products in a post-FCA GAP intervention world.