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Blog: Helping clients prepare for a post-pandemic future

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Craig Thornton, insurance lead at Lloyds Banking Group considers the role of the sector during the pandemic.

The coronavirus pandemic has brought uncertainty on a scale that has never been witnessed before, causing change in all aspects of our life from our homes to our work, families and personal finances. 

At a time when we have little control over our lives, knowing that you have the right cover in place to protect your home, your belongings and your health can provide a lot of reassurance. It’s our role as insurers to ensure customers have peace of mind and to help them understand what they are

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End of Year Review 2025: Peach’s Ryan Bendelow

Ryan Bendelow, director of commercial at Peach, is sad to see the RSA name consigned to the insurance brand graveyard, nominates Aviva’s Michelle Taylor as the insurance personality of the year, and is worried about an increase in IPT in 2026.

End of Year Review 2025: nCino’s Ashleigh Gwilliam

Ashleigh Gwilliam, director of insurance at nCino calls for more to be done to make insurance careers genuinely attractive to young talent and predicts AI will be handling first-pass underwriting decisions on at least 30% of SME commercial risks by the end of next year.

End of Year Review 2025: Gambit Insurance Solutions’ Ajay Mistry

Founder and director of Gambit Insurance Solutions and co-Chair of iCAN Ajay Mistry believes small brokers need to be more assertive in the soft market and predicts at least one insurer will launch a product in which over 80% of the commercial underwriting workflow is transparently AI-driven.

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