Blog: The importance of claims
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Aviva's Victoria Keating explores how claims are changing in mid-market and outlines what good service looks like.
Insurance companies can often be accused of being faceless, happy to sit in our ivory towers! At Aviva my team of Claims Relationship Managers work hard to understand what really matters to the customer.
Working alongside you, sitting in the customers’ business, we can find out how their business operates, by talking to the people to understand what’s important to them. So, if something bad happens they have the certainty to know our claims experts will be there to put things right.
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