Dual pricing biggest issue for consumers, says the CII

Warning sign against cloud backdrop

The Chartered Insurance Institute (CII) has launched its Public Trust Index, designed to measure consumer confidence in insurance.

According to the index, the number one issue for consumers is dual pricing, which they perceive as a lack of loyalty from their insurer.

The debate surrounding dual pricing has recently flared up again and the Financial Conduct Authority said in its Business Plan for 2018/19 that it was looking into the issue.

In addition, The Association of British Insurers (ABI)

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