Direct Line Group most complained about insurer

complaint

Figures from the Financial Ombudsman Service have revealed that Direct Line Group, via the business name UK Insurance, was the most complained about provider in the first half of 2017.

The insurer received 1,447 new general insurance complaints during the period. These complaints exclude PPI.

Aviva was the next most complained about with 1,051 followed by Ageas (773), Axa (623) and RSA (622).

The figures show the total number of complaints but do not take into account the size of the business

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