Client view: Broker service is more than just "talking a good game"
A good broker should be judged on its service as many "talk a good game but don't come up with the goods".
Alan Kealy, director of Gloucester-based Kealy Construction, and client of Trident Insurance Brokers for almost a decade, told Insurance Age that "reliability and communication" have been key factors.
"We have been on board for nine years with Trident," he explained. "We have got to know the staff during that period and we have not had any problems with claims."
Mr Kealy runs a building construction company which works throughout the UK and employs some 25 people. Several of the firm's vans are
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